In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art Wittmann, ...

In this episode, The Cloud welcomes back Graham Potter to the podcast! Graham has returned from his travels to Kilimanjaro (and some fun facts to ...

In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting ...

In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David and Graham! ...

In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift Solutions is a ...

In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle covers a little ...

In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship with ...

In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with Refire ...

The fight for cybersecurity has turned into a never-ending struggle for businesses. Keeping your network safe from hackers now requires constant ...

As many of us in the channel know, meeting the needs of the customer is the ultimate goal. This can be a challenge for companies offering the means ...

Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away ...

Resolution season is officially here — a time to reflect on your last year in business and identify some key areas of improvement. Related: UC ...

2018 was a year of strong growth in the global unified communications (UC) market, which is steadily expanding at a CAGR of 16.8 percent. UC is well ...

Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 ...

Microsoft recently made headlines when the company announced plans to acquire chatbot startup XOXCO — a move that many believe was executed to help ...

The private branch exchange (PBX) was initially designed to make telecommunications more affordable and reliable for businesses. With the advent of ...

The traditional “sales funnel” is much different than it was two decades ago, as the internet has changed the process entirely. In the past, ...

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions ...

In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent his entire ...

In this episode David and Graham interview Partners, Kevin Emahiser and Jeff Donatini from Propel-U-4-Ward. As Star2Star's #1 Partners in lead ...

In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ Solutions, a ...

David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a Healthcare ...

David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in Classic French, ...

David Portnowitz and Graham Potter are joined, in-studio, by Colin Johnston, industry expert and Executive Vice President of Strategic Channels at ...

In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, and ...

In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity collaboration, ...

We are in the heart of the fourth quarter, which is one of the busiest times of the year for any business. This is sink or swim time, when customer ...

Far too many businesses today are struggling with poor quality communications. In a recent survey of 400 organizations with 100,000 employees, an ...

There are plenty of challenges you can’t control in business, like the economy, fluctuating market conditions, and changing customer volumes. Many ...

Now is an optimal time to be selling evolving and emerging technologies, as so many businesses are looking to improve their data processing and ...

Unified Communications (UC) is more than just an enterprise communications strategy. It’s part of a larger digital transformation movement that is ...

On January 31, 2014, the FCC voted unanimously in favor of deactivating the United States of America’s public switched telephone network (PSTN) ...

Sometimes it’s important to take a step back and consider all of the amazing resources that we have at our disposal today in the enterprise ...

The Unified Communications (UC) market is undergoing explosive adoption, with some analysts predicting a compound annual growth rate (CAGR) of 16.8 ...

Incumbent telcos are now facing a paradox, explains a McKinsey report. On one hand, the demand for digital products and services is skyrocketing. At ...

Unified Communications (UC) is a quickly growing phenomenon worldwide. It allows individuals and businesses to connect in unprecedented ways, ...

Excitement continues to grow around unified communications (UC), one of the most transformative business technologies to date. Related: UC Trivia: ...

The global cloud communications market has grown to the point where most companies are well aware of the features and benefits the technology has to ...

The majority of customer service departments are struggling to keep up with evolving consumer demands, a new report explains. Related: Test Your ...

Collaboration in the workplace is a sign of an effective, high-functioning team. Today, companies are placing more emphasis on a balance between ...

We have seen a healthy amount of merger and acquisition activity over the last few years. In 2017, for instance, over 50,600 transactions were ...

The telecommunications industry is undergoing transformation to keep pace with new technological and cloud trends. Many of the recent industry ...

We’re about to hit the dog days of August, which is usually one of the slowest months of the year for a B2B organization. Sales can take a direct ...

Industry analysts are predicting the cloud UC market to grow exponentially. At 54 million seats in 2017, billions of capital are still expected to ...

Overall productivity gains have been slow over the last two years. In 2016 and 2017, the U.S. experienced an average yearly increase in output per ...

Businessman Karl Iagnemma once famously said that uniformity is the friend of scalability, a statement that holds true for just about every business ...

Since the advent of mobile and unified communications, communications capabilities were untethered from desktops, allowing users to communicate ...

It seems as if everyone has their own definition of cloud and hosted services. In truth, cloud and hosted are very similar — both are off-premise ...

When it comes to business customers, bigger isn’t always better. When most UCaaS vendors, for instance, talk about the service capabilities, the ...

Unified Communications as a service (UCaaS) has become a cure-all communications technology due to its ability to transmit powerful voice, video, and ...

Why purchase desk phones, when you can achieve flexible and cost-effective communications using mobile devices and softphones? Many businesses today ...

One of the top reasons why businesses undergo digital transformation is to create a framework that promotes continuous growth and innovation. In a ...

While bring-your-own-device (BYOD) is often lauded as a flexible and employee-centric strategy, it has one major drawback: it’s difficult for ...

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the ...

We have some very interesting and fun podcast episodes in this edition of Heads In The Cloud recaps. These most recent podcasts tackle many hot ...

Whether you are buying or selling contact center services, it’s important to understand our industry’s terminology if you want to get ahead. ...

If you want to grow into a large enterprise, it’s important to remain vigilant about how you spend money. After all, seven out of 10 small ...

Back when apps first started making their way into the enterprise, the expectation was they would save time and boost productivity. In many ...

Stop and think about why you are looking into Unified Communications (UC) for your company. Are you trying to keep up with the trends? Is your ...

Over the last several years, we have seen a big shift in the way businesses share information and collaborate on projects. The days of using ...

In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

When the WebRTC project was launched, speculation quickly spread about the potential for browser-based communications to disrupt the communications ...

Unified Communications can broadly be defined as the ability to communicate using any medium of choice at any time and switching seamlessly among ...

In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, President and ...

Think about your last meeting. How was it scheduled? Were you in a conference room, office, or huddle? Did everyone have the technology they needed ...

According to Gartner, the Digital Workplace enables new, more effective ways of working, raises employee engagement and agility, and exploits ...

In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and experience ...

In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative Director at ...

In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner.LISTEN NOW

When it comes to updating your infrastructure and technology platforms for an agile, cloud-native, digital work environment, implementing Unified ...

Critical to businesses moving forward, the 5G network holds the power to be totally reactive, make greater use of resources, and capitalize on big ...

We recently posted a blog about tech trends that businesses can expect to impact their markets this year. In general, we can expect creative, ...

We celebrated National Doctors' Day on March 30 to honor physicians for the work they do, the communities they serve, and their contributions to ...

Last year was the worst on record for data breaches and data loss. Compromised records were up 24.2 percent year-over-year, breaches rose 20 percent, ...

Plantronics' $2 billion deal to acquire communications technology giant Polycom is once again turning the Unified Communications industry on its ...