Star2Star

Case Studies

Case Study
How Star2Star Can Revolutionize A Contact Center
If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You Multi-location businesses and closely-knit sister companies function more efficiently when they use a single communications system and can reduce costs by getting all of their ...
call center, contact center, Health Care, Insurance, Star2star, uc, unified communications
If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You Multi-location businesses and closely-knit sister companies function more efficiently when they use a single communications system and can reduce costs by getting all of their communications service from the same provider. Unfortunately, most communications providers are not capable of unifying multiple locations.When a call center was told they would have to pay an exorbitant price to add call recording, the contact center and its sister company turned to Star2Star. Read more to discover how Star2Star was able to provide the advanced features that the companies needed and unify the communications systems of both entities into one.What You'll LearnHow a call center that used PSTN lines was told it would cost thousands of dollars to add call recordingHow the call center and a second, closely-related call center chose Star2StarHow Star2Star saved both call centers thousands per month and added new features that improved inbound call center operations
Case Study
How Star2Star Benefitted A Real Estate Management Firm
The Real Estate Industry Depends On Communications, And Star2Star Is Ideally Suited To Meet Its Needs Real estate property management can be extremely challenging from a communications standpoint, especially for those companies that manage numerous properties scattered over a wide geographic ...
Finance, Property Management, Real Estate, Real Estate Financing, Real Estate Management, Star2star, uc, unified communications
The Real Estate Industry Depends On Communications, And Star2Star Is Ideally Suited To Meet Its Needs Real estate property management can be extremely challenging from a communications standpoint, especially for those companies that manage numerous properties scattered over a wide geographic area. The needs of property owners, tenants, and an exceptionally mobile workforce must be balanced.When one of Management Services Corporation of Charlottesville's offices was using a communications system that employees were unable to make significant necessary changes to themselves, they turned to Star2Star for help. Read more to discover how Star2Star was able to provide Management Services Corporation of Charlottesville with a more easily modifiable system that expanded their communications capabilities.What You'll LearnThe serious limitations of Management Services Corporation of Charlottesville's existing phone systemHow Star2Star solutions were not similarly limitedAdditional Star2Star features that have improved the way Management Services Corporation of Charlottesville does businessHow Management Services Corporation of Charlottesville is considering expanding their use of Star2Star in the future
Case Study
How Star2Star Improved The Communications Of A Financial Services Provider
Star2Star Delivers Reliable Service, Regardless of the Weather Financial services representatives depend on their communications system. Clients must be contacted on a regular basis, and remote workers have to stay in touch to keep pace in the constantly changing world of finance. When a power ...
Finance, Financial Services, Star2star, uc, unified communications
Star2Star Delivers Reliable Service, Regardless of the Weather Financial services representatives depend on their communications system. Clients must be contacted on a regular basis, and remote workers have to stay in touch to keep pace in the constantly changing world of finance. When a power outage struck the offices of Kessler & Associates, PC., it caused irreparable damage to the financial service firm's aging communications system.Kessler & Associates turned to Star2Star to provide them a more reliable and functional replacement. Read more to discover how Star2Star was able to revolutionize the firm's communications.What You'll LearnHow Kessler & Associates lost their previous communications system in a disasterHow the firm decided to make the switch to Star2StarHow Star2Star has improved the firm's communications without disrupting business operations
Case Study
How A Car Dealership Revolutionized Its Communications
Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially the art of communicating effectively, so it is makes sense that car dealerships are especially dependent on their communications system. ...
Automotive, Car, Car Dealership, Case Study, Retail, Star2star, uc, unified communications
Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially the art of communicating effectively, so it is makes sense that car dealerships are especially dependent on their communications system. Unfortunately, dealerships with multiple locations often find that their communications costs go up dramatically as they expand.When Flow Automotive was faced with skyrocketing communications costs, they turned to Star2Star. Read more to discover how Star2Star saved Flow Automotive money and added advanced UC features that improved the dealership's operations.What You'll LearnHow Flow Automotive's Size And Multiple Locations Was Forcing The Dealership To Spend Large Amounts On CommunicationHow Star2Star Was Able To Dramatically Reduce Flow Automotive's CostsHow Star2Star Features And Services Has Improved Flow Automotive's Operations
Case Study
How Star2Star Helped A Health And Fitness Club
Star2Star Provides Ultra-Reliable Communications To Companies Who Have Experienced Problems In The Past Fitness clubs depend on their communications system to interact with guests and manage their staff. When that system goes down, business stops and relationships begin to suffer. When the ...
Case Study, Fitness Club, Health Club, Hospitality, Star2star, uc, unified communications
Star2Star Provides Ultra-Reliable Communications To Companies Who Have Experienced Problems In The Past Fitness clubs depend on their communications system to interact with guests and manage their staff. When that system goes down, business stops and relationships begin to suffer. When the Adirondack Club could no longer depend on their system, it was time to make a change.The Adirondack Club turned to Star2Star to get their business back on track by resolving their communications reliability issues. Read more to discover how Star2Star was able to revolutionize the Club's communications and cut their costs.What You'll LearnHow the Adirondack Club was plagued by reliability issues after switching to a new phone systemHow Star2Star was brought in to helpHow Star2Star was able to resolve those reliability issues without forcing the Club to get new hardware

White Papers

White Paper
The True Value Of Unified Communications
How UC Can Boost Your Bottom Line True value is not how much something costs, but rather how much something is worth. Unified communications from Star2Star brings tremendous value to businesses of all sizes. Star2Star's Scalable Cloud Communications Solutions improve communications efficiency, ...
Savings, Star2star, uc, unified communications, Value
How UC Can Boost Your Bottom Line True value is not how much something costs, but rather how much something is worth. Unified communications from Star2Star brings tremendous value to businesses of all sizes. Star2Star's Scalable Cloud Communications Solutions improve communications efficiency, reduce communications time, enable greater levels of mobility, enhance collaboration, increase customer satisfaction, and dramatically reduce costs.Read more to discover just how much valuable Star2Star can be to your company.What You'll LearnThe Many Benefits of Star2StarHow Star2Star Improves Business CommunicationsThe Financial Savings Star2Star Makes PossibleHow Your Business Can Take Advantage
White Paper
StarSIP AlwaysUp
StarSIP AlwaysUp Is The Answer For Businesses With A Legacy PBX Who Are Looking To Improve Reliability And Add Functionality Completely replacing a legacy PBX can be an expensive proposition that is simply not a viable option for many companies. However, companies with legacy PBXs still suffer ...
Sip, sip trunking, Star2star, Starsip Alwaysup, uc, unified communications
StarSIP AlwaysUp Is The Answer For Businesses With A Legacy PBX Who Are Looking To Improve Reliability And Add Functionality Completely replacing a legacy PBX can be an expensive proposition that is simply not a viable option for many companies. However, companies with legacy PBXs still suffer from low call quality, lack of advanced communications features, and uncertainty regarding the future of their service.Star2Star developed StarSIP AlwaysUp to solve these problems and provide companies who cannot immediately replace their legacy PBX with an ultra-reliable alternative. Read more to find out how StarSIP AlwaysUp can benefit businesses of all sizes.What You'll LearnThe Differences Between StarSIP AlwaysUp And Traditional PSTN ServiceHow StarSIP AlwaysUp Improves Communications ReliabilityHow StarSIP AlwaysUp Improves Business Operations With Advanced UC Features
White Paper
The Flaws Of Microsoft Lync's Many Virtues
Is Your Voice Being Heard? Microsoft has been rapidly expanding its presence in the unified communications marketplace through its Lync product, which thousands of businesses already use. Lync is Microsoft's answer to the rise of UC providers, but is the product an adequate solution for companies ...
Lync, Microsoft Lync, Star2star, uc, unified communications, White Paper
Is Your Voice Being Heard? Microsoft has been rapidly expanding its presence in the unified communications marketplace through its Lync product, which thousands of businesses already use. Lync is Microsoft's answer to the rise of UC providers, but is the product an adequate solution for companies that need a truly unified communications system?Read more to discover the flaws of Microsoft Lync and to compare the product with Scalable Cloud Communications Solutions from Star2Star..What You'll LearnAn Overview of Microsoft's Vision of UCHow Lync Handles VoiceHow Companies Are Using LyncHow Star2Star's Vision Contrasts with Microsoft'sThe Advantages of Star2Star
White Paper
Scalable Cloud Communications For The Public Sector
Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be there to serve the citizens under their jurisdiction. That means they need a communications system that be relied on 24/7, even if a disaster strikes. ...
Government, Government Agency, Public Sector, Scalable Cloud Communications, Star2star, uc, unified communications
Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be there to serve the citizens under their jurisdiction. That means they need a communications system that be relied on 24/7, even if a disaster strikes.Scalable Cloud Communications Solutions from Star2Star are ultra-reliable and include extensive disaster recovery protections should the worst happen. Read more to discover how Star2Star can keep an agency's lines of communication open when they are most needed with features such as bursting lines, automatic call routing, and more.What You'll LearnHow PSTN Service Fails in the Event of DisasterWhy Government Needs Disaster RecoveryHow Cloud Communications Can Help GovernmentHow Star2Star Works for Government
White Paper
Building A Buisiness Case For UCaaS
Why UCaaS Makes Sense For Your Business Unified Communications as a Service (UCaaS) is becoming an increasingly popular choice for businesses across North America. UCaaS holds the potential to revolutionize user functionality through a variety of applications including fax, instant messaging, ...
Scalable Cloud Communications, Star2star, Star2star Communications, uc, ucaas, unified communications, voip
Why UCaaS Makes Sense For Your Business Unified Communications as a Service (UCaaS) is becoming an increasingly popular choice for businesses across North America. UCaaS holds the potential to revolutionize user functionality through a variety of applications including fax, instant messaging, voice, and video. UCaaS can also dramatically reduce costs by up to 50% if implemented correctly.If your business isn't using UCaaS, you could be putting yourselves at a serious disadvantage when compared to the competition. Read more find out why UCaaS is the right choice for your business.What You'll LearnWhat UCaaS IsHow The Modern Business Environment Is ChangingHow UCaaS Fits Into Business Now And In The FutureHow UCaaS Can Transform Business CommunicationsHow Your Business Can Select The Right UCaaS Solution

Heads In The Cloud Podcast

Podcast
070: Summing Up UCaaS Today with Dave Michels
In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s ...
collaboration, uc, ucaas, unified communications
In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. Stick around to hear what Dave has in the works on Talking Headz and his upcoming publications, and what he could not be without if he were stranded on a remote island! Listen Now
Podcast
058: Accelerating Network Performance with Matt Stevens
In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect network performance in the areas of delivery, usage, and experience. Keep an ear open to learn how AppNeta's services differ from SDWAN, what classic ...
Accelerate, network, Network Performance, Performance, SD-WAN, sdwan, telecommunications, uc, ucaas, unified communications
In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect network performance in the areas of delivery, usage, and experience. Keep an ear open to learn how AppNeta's services differ from SDWAN, what classic mistakes companies make when setting up new wireless networks, and what technology Matt expects to see phasing out in the next few years.LISTEN NOW
Podcast
052: Building a Better Business Partnership with Jackson Haskins
In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with SouthTech. Learn about SouthTech's business structure, successes, values, and how they differentiate their practices to create a meaningful relationship ...
business, Business Partnership, Partnership, telecom, telecommunications, uc, ucaas
In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with SouthTech. Learn about SouthTech's business structure, successes, values, and how they differentiate their practices to create a meaningful relationship with their customers. Get a glimpse of the connection between the supplier, the managed service provider, and the customer, plus discover the importance of treating these connections as partnerships and not one-off transactions. Join this conversation that highlights successful partnership factors, the topic of security growth and its drivers, how to limit robo calls, and nostalgic memories of Star2Star's early days.LISTEN
Podcast
038: Sending Thnks with Brendan Kamm
In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David and Graham! Join us in welcoming John Roth to the show's hosts. David and John welcome Brendan Kamm, Co-Founder & CEO of Thnks, to the podcast to discuss his ...
cloud, Cloud Communications, Corporate Gift, Corporate Gifting, Thank You, uc, ucaas, unified communications
In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David and Graham! Join us in welcoming John Roth to the show's hosts. David and John welcome Brendan Kamm, Co-Founder & CEO of Thnks, to the podcast to discuss his company's innovative solution to building business with gratitude. Thnks is a corporate gifting platform that allows business contacts to send each other various gifts with just an email. Once a gift is sent, Thnks takes care of the rest so that colleagues can focus on their relationship rather than logistics. Brendan describes the philosophy behind Thnks and why it's so important in a digital world. He also describes the range of gifts available including cups of coffee, Uber rides, and song downloads, and some of his favorites including a full-size kayak and Weber grill. Brendan, David, and John share stories about how the ease of sending a gift to prospects, customers, and business colleagues can make a dramatic difference. Tune in to hear their stories (and more fun items available on Thnks), how Thnks got started in the midst of New York City, and exciting new features coming to the platform. Bonus: this podcast includes Breaking News from Thnks and farm animals! LISTEN
Podcast
037: The Insider Guide To Channel Management with Laz Gonzalez
In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift Solutions is a channel management solution provider, offering the tools for marketing, sales, and operations success. As Chief Strategy Officer, Laz works with ...
Channel Management, Channel Sales, cloud, Marketing Automation, uc, ucaas, unified communications
In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift Solutions is a channel management solution provider, offering the tools for marketing, sales, and operations success. As Chief Strategy Officer, Laz works with clients to help them drive adoption and shares best practices for creating a stronger channel management strategy. Prior to joining Zift Solutions, Laz was an analyst in the B2B channel marketplace and held other channel-focused roles. He discusses Zift Solution's journey to becoming the leading channel management solution provider and the best practices of success in channel marketing, sales, and more, including his 6:3:1 ratio for managing Partner relationships. Tune in to learn more about Zift Solutions, the marketing elements that successful Partners embrace, and what Laz's favorite sandwich is! You'll also hear about how his Maltese Mix rescue pooch likes to root for the home team and what Cuban dishes he recommends.LISTEN
Podcast
034: The Demands of Building a Communications Company with Kevin Cox
In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship with Star2Star began in 2013 when he was hired as an account manager. He discusses his hiring experience and how he and fellow Star2Star employee, Brian Kummer, ...
business, Entrepreneurship, Running A Business, uc, ucaas, unified communications
In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship with Star2Star began in 2013 when he was hired as an account manager. He discusses his hiring experience and how he and fellow Star2Star employee, Brian Kummer, later started their own company, GulfTech IT. As you will hear, starting and running your own business requires many steps and components which Kevin had to learn through his transition from Star2Star employee to Star2Star Partner. He talks about the dynamics of running a business, GulfTech IT's milestones so far, and how he leverages Star2Star's Partner Marketing Hub, Co-op program, and other marketing tools. Tune in to hear more about GulfTech IT, their 2019 outlook, and how they adapt to the changing needs of their customers. Bonus content: Find out what color Kevin would be and John Roth reveals one of his bucket list items which involves an 8-hour adventure expedition!LISTEN
Podcast
023: Our Interview With Dr. Disruptive a.k.a. Jonathan Yarmis
In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the tech industry. Jonathan Yarmis, also known as "Dr. Disruptive", is one of the earliest adopters of PC, internet, social networking, and a myriad of other ...
cloud, Disruptive Tech, Disruptive Technology, Podcast, uc, ucaas, unified communications
In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the tech industry. Jonathan Yarmis, also known as "Dr. Disruptive", is one of the earliest adopters of PC, internet, social networking, and a myriad of other groundbreaking innovations. LISTEN NOW
Podcast
Breaking News! Alan Foy On The Star2Star & Blueface Merge
Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the recent Star2Star/Blueface merger, how it came about, and where the Group Company is headed. Listen To Episode 14
Blueface, Merge, Merger, Star2star, uc, ucaas, unified communications
Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the recent Star2Star/Blueface merger, how it came about, and where the Group Company is headed.Listen To Episode 14
Podcast
Why Blockchain Is 'Off The Chain' In 2018
For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on the top trends from 2017 and what to look forward to in the year ahead. Listen To Episode 13
Blockchain, uc, ucaas, unified communications
For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on the top trends from 2017 and what to look forward to in the year ahead.Listen To Episode 13
Podcast
The Wheel, The Telephone & 5G: The World's Greatest Inventions
In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact Ventures. Their discussion touches on the advantages of 5G, how it will roll out, and what that means for current networks and the future of wireless ...
5G, 5G Wireless, uc, ucaas, unified communications, Wi-fi, Wireless Networks, Wireless Technology
In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact Ventures. Their discussion touches on the advantages of 5G, how it will roll out, and what that means for current networks and the future of wireless technologies. Listen to find out what this means for airplane wi-fi!Listen to Episode 9

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041: An Inside look at Channel Event Management.. → 041: An Inside look at Channel Event Management.. →

In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art ...

Podcast
Podcast
3 Podcast-Podcast jplist-topic-Channel-Event-Management jplist-topic-Channel-Management jplist-topic-Channel-Sales jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283061 283061 In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art Wittmann, SVP of Content for Informa's US Technology brands. Art shares his journey of working as Channel Partners SVP and Manager during the transition to Informa's Knowledge and Networking Group, along with his experience in rebuilding Channel Partners into a thriving brand with a bright future. He discusses trends on Channel Partner's growth over the years, announces upcoming events including news on their first show in London, and reveals the keynote speaker for the next Channel Partners event in Las Vegas. Tune in and learn about which technology topics will keep you one step ahead, the importance of UX, and what dinosaur is John's favorite.LISTEN

041: An Inside look at Channel Event Management with Art Wittmann

Podcast

In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art Wittmann, ...

040: The Advantages of the Cloud with Zeus.. → 040: The Advantages of the Cloud with Zeus.. →

In this episode, The Cloud welcomes back Graham Potter to the podcast! Graham has returned from his travels to Kilimanjaro (and some fun ...

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4 Podcast-Podcast jplist-topic-cloud jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283060 283060

040: The Advantages of the Cloud with Zeus Kerravala

Podcast

In this episode, The Cloud welcomes back Graham Potter to the podcast! Graham has returned from his travels to Kilimanjaro (and some fun facts to ...

039: Selling Results with Bill Stinnett 039: Selling Results with Bill Stinnett

In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting ...

Podcast
Podcast
5 Podcast-Podcast jplist-topic-cloud jplist-topic-Sales jplist-topic-Sales-Best-Practices jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283059 283059 In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting organization. Bill has been in sales for almost 30 years; the last 17 of them have been dedicated to helping companies around the world improve their sales tactics and achieve their goals. Bill describes how he started his business and a few tips and tricks he shares with his clients, including sage advice from his father to "think like a fish". David and John also discuss Star2Star's relationship with Sales Excellence and how they are investing in their sales team and Partners using Bill's training tools. Tune in to hear more about how companies are embracing training, Bill's best practices for connecting with customers, John's Burger and Toothpick analogy, and more.LISTEN

039: Selling Results with Bill Stinnett

Podcast

In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting ...

038: Sending Thnks with Brendan Kamm 038: Sending Thnks with Brendan Kamm

In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David ...

Podcast
Podcast
6 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Communications jplist-topic-Corporate-Gift jplist-topic-Corporate-Gifting jplist-topic-Thank-You jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283058 283058

038: Sending Thnks with Brendan Kamm

Podcast

In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David and Graham! ...

037: The Insider Guide To Channel Management with.. → 037: The Insider Guide To Channel Management with.. →

In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift ...

Podcast
Podcast
7 Podcast-Podcast jplist-topic-Channel-Management jplist-topic-Channel-Sales jplist-topic-cloud jplist-topic-Marketing-Automation jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283057 283057

037: The Insider Guide To Channel Management with Laz Gonzalez

Podcast

In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift Solutions is a ...

036: Season's Greetings & Happy New Year with.. → 036: Season's Greetings & Happy New Year with.. →

In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle ...

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Podcast
8 Podcast-Podcast jplist-topic-2019 jplist-topic-cloud jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 283056 283056 In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle covers a little bit of everything, from the holidays and plans for 2019 to her dynamic career, travel, pets, and food. From living and working in NYC as an aspiring actress to starting a job in sales and working her way up to management roles in various tech companies, you'll learn a little bit more about our President and how her path led to Star2Star. You'll also learn more about Michelle's passion for helping Partners succeed, her thoughts on true engagement, and why 2019 is going to be a record year for Star2Star. Tune in to hear about the new Sales Excellence Program, coming soon, reflections on 2018, Michelle's favorite sandwich, and how she ended up with four dogs!LISTEN

036: Season's Greetings & Happy New Year with Michelle Accardi

Podcast

In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle covers a little ...

034: The Demands of Building a Communications.. → 034: The Demands of Building a Communications.. →

In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship ...

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Podcast
9 Podcast-Podcast jplist-topic-business jplist-topic-Entrepreneurship jplist-topic-Running-A-Business jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 282663 282663

034: The Demands of Building a Communications Company with Kevin Cox

Podcast

In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship with ...

033: Finding Your Path In The Communications.. → 033: Finding Your Path In The Communications.. →

In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with ...

Podcast
Podcast
10 Podcast-Podcast jplist-topic-communications jplist-topic-Entrepreneur jplist-topic-Startup jplist-topic-uc jplist-topic-ucaas jplist-topic-Voice-Over-Ip jplist-topic-voip 0 282662 282662 In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with Refire Advisors. Dave began his career journey as Founder and CEO of SimpleSignal, an innovative UCaaS startup that played a pivotal role in making Voice over IP an industry standard in communications. He describes his experience with SimpleSignal and how growing the company helped shape the rest of his career. After several years of incredible growth and development, Dave realized that the time had come to sell his startup; through this experience, he realized his passion for coaching executives and their teams on how to achieve success in their respective fields. Tune in to hear more about Dave's adventures in the communications space, his thoughts on why a work culture of embracing weirdness is an advantage, his extensive hat collection, and more!LISTEN

033: Finding Your Path In The Communications Space with Dave Gilbert

Podcast

In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with Refire ...

032: The Communication Protagonist's Journey with.. → 032: The Communication Protagonist's Journey with.. →

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and ...

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11 Podcast-Podcast jplist-topic-communications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261951 261951 In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions as well as an avid blogger on telecom and related topics on his site: www.TalkingPointz.com. Dave identifies himself as a "Communication Protagonist" and describes how he has always had an interest in the communications world, from the early days of PBX to the transitions to UCaaS and beyond. He takes David and Graham on his journey throughout his career and discusses how his blog has been a place for him to share direct opinions about the world of communications. Some of his talking points include remote work, today's collaboration experience, and security and privacy with AI devices in the home. Tune in to hear about Dave's take on these topics as well as his advice for how to transition to working from home!LISTEN

032: The Communication Protagonist's Journey with Dave Michels

Podcast

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions ...

031: SD-WAN & UCaaS: Match Made in the Cloud with.. → 031: SD-WAN & UCaaS: Match Made in the Cloud with.. →

In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent ...

Podcast
Podcast
12 Podcast-Podcast jplist-topic-SD-WAN jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261950 261950 In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent his entire career in the Telecom industry, and started Bigleaf with Founder and CEO Joel Mulkey in 2012. Bigleaf offers cloud-first SD-WAN technology services that help customers to optimize their network usage. Jeff, David, and Graham deep-dive into the business of Software-Defined Wide Area Networking (SD-WAN), Bigleaf's origin story, and the start of Star2Star and Bigleaf's relationship. Jeff discusses how the technology really works, the best way to sell SD-WAN, and why UCaaS and SD-WAN are truly a match made in the cloud. Tune in to this episode to also hear about Jeff's first adventure on SilverStar--Star2Star's private jet--, Graham's instagram doppelganger, Jeff's pets, and more!LISTEN

031: SD-WAN & UCaaS: Match Made in the Cloud with Jeff Burchett

Podcast

In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent his entire ...

030: The Secrets to VoIP Success with Kevin.. → 030: The Secrets to VoIP Success with Kevin.. →

In this episode David and Graham interview Partners, Kevin Emahiser and Jeff Donatini from Propel-U-4-Ward. As Star2Star's #1 Partners in ...

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13 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-voip 0 261949 261949

030: The Secrets to VoIP Success with Kevin Emahiser & Jeff Donatini of Propel-U-4-Ward

Podcast

In this episode David and Graham interview Partners, Kevin Emahiser and Jeff Donatini from Propel-U-4-Ward. As Star2Star's #1 Partners in lead ...

029: The Challenges Of Running A Cloud Business.. → 029: The Challenges Of Running A Cloud Business.. →

In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ ...

Podcast
Podcast
14 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Business jplist-topic-Cloud-Communications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261948 261948 In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ Solutions, a technology business advisory firm. With over 27 years of experience in the field, Michael spent most of his career leading sales and marketing teams, and now channels that experience into advising growing companies on how they can increase their sales, create standout marketing campaigns, and maximize their growth potential. Michael shares his knowledge on all things cloud and tech, hitting on the challenges of running a cloud business, digital transformation, and why CIOs have become one of the most important executive leaders in the last five years. Tune in to hear his expert insight on why businesses must create their cloud strategy now and all of the new technology you need to thrive. This episode also features a few fun animal cameos, from screaming goats to Michael's Instagram pets.LISTEN

029: The Challenges Of Running A Cloud Business with Michael Cromwell

Podcast

In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ Solutions, a ...

028: Embracing New Technology In Healthcare with.. → 028: Embracing New Technology In Healthcare with.. →

David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a ...

Podcast
Podcast
15 Podcast-Podcast jplist-topic-Healthcare jplist-topic-Healthcare-Technology jplist-topic-New-Technology jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261947 261947 David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a Healthcare IT expert, spent 14 years at Gartner as a Research VP on the healthcare team. He is a highly experienced advisor with expertise in building a global research practice serving technology vendors and users. Currently, he is the Senior Analyst at the Skills Connection and Managing Director of his independent consulting firm that provides advice to IT vendors and service providers. In this episode, we discuss the challenges in the evolving healthcare IT space and the business value in embracing new technology. Listen in to hear us discuss additional topics including: the downfall in the hype of new technologies, the origins of the fax machine, moving to the cloud, which languages Jonathan has studied, and more.LISTEN

028: Embracing New Technology In Healthcare with Jonathan Edwards

Podcast

David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a Healthcare ...

027: An Authentic Look Inside The Restaurant.. → 027: An Authentic Look Inside The Restaurant.. →

David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in ...

Podcast
Podcast
16 Podcast-Podcast jplist-topic-Restaurant jplist-topic-Restaurant-Business jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261946 261946 David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in Classic French, Italian, and Spanish cuisine and is currently the senior chef instructor at Toscana Saporita Cooking School in Lucca, Italy, where he has been teaching for 18 years. Join us as we discuss communication and sales within the restaurant business, get insider details about Chris’ new restaurant, Sage, that will be opening in downtown Sarasota in the next few months, and learn why Chris decided to become a chef. Chris also reveals his favorite food cities, shares his experience on the Food Network show Beat Bobby Flay, and explains the difficulty in cooking and being a TV host. Stay tuned for a fun discussion on the comeback of a certain wine and to find out which instruments Chris, Graham, and Graham’s family play.LISTEN

027: An Authentic Look Inside The Restaurant Business With Chef Christopher Covelli

Podcast

David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in Classic French, ...

026: An Expert's Guide To Successful Sales With.. → 026: An Expert's Guide To Successful Sales With.. →

David Portnowitz and Graham Potter are joined, in-studio, by Colin Johnston, industry expert and Executive Vice President of Strategic ...

Podcast
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17 Podcast-Podcast jplist-topic-Successful-Sales jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261723 261723

026: An Expert's Guide To Successful Sales With Colin Johnston

Podcast

David Portnowitz and Graham Potter are joined, in-studio, by Colin Johnston, industry expert and Executive Vice President of Strategic Channels at ...

025: The Future Of The Telecom Industry With.. → 025: The Future Of The Telecom Industry With.. →

In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, ...

Podcast
Podcast
18 Podcast-Podcast jplist-topic-telecom jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 261722 261722 In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, and Principal Consultant at Argelich Network, an independent telecom consultant company that helps enterprises and government agencies use IT tools and networks to improve their business, create welfare, and improve societies. Agustin is also a Board Member and Chairman of The Society of Communications Technology Consultants International, Inc. and an associate professor at Universitat de Lleida. Agustin discusses the differences between business operations in the U.S. and Europe in digital transformation and cloud adoption. Agustin notes the importance of project management and leadership in business, topics which his book: "Analyze, Act, Advance", written from his 30 years of experience working and leading projects in the industry, tackles. Join us in this podcast to hear Agustin's opinion on the future of the telecom industry, travel, wine, and what it's like to live in Barcelona. Make sure to listen in to hear about Agustin's children, hear David speak a little Spanish, and to figure out how exactly David and Graham plan to get an autograph from Agustin on a digital copy of his book.LISTEN

025: The Future Of The Telecom Industry With Agustin Argelich

Podcast

In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, and ...

024: Workplace Productivity, IT, & Travel with.. → 024: Workplace Productivity, IT, & Travel with.. →

In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity ...

Podcast
Podcast
19 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Workplace-Productivity 0 261721 261721 In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity collaboration, the current rundown on IT Enterprises, and their experiences with international travel. With 30 years of experience in the IT Strategy and Organizational Change field, Chuck shares valuable insights on company consolidations in the marketplace, Google's expansion into their version of Slack, and other up-and-coming technology applications. Stay tuned to hear about Chuck's pets, labradors Coco and Bella, his interesting background in the film industry, and which Italian cars Graham is considering to rent for his upcoming trip. Also, as a fun bonus, make sure to listen in for exclusive audio of David's attempts at different accents!LISTEN

024: Workplace Productivity, IT, & Travel with Chuck Lear

Podcast

In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity collaboration, ...

023: Our Interview With Dr. Disruptive a.k.a... → 023: Our Interview With Dr. Disruptive a.k.a... →

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years ...

Podcast
Podcast
20 Podcast-Podcast jplist-topic-cloud jplist-topic-Disruptive-Tech jplist-topic-Disruptive-Technology jplist-topic-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253580 253580 In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the tech industry. Jonathan Yarmis, also known as "Dr. Disruptive", is one of the earliest adopters of PC, internet, social networking, and a myriad of other groundbreaking innovations. LISTEN NOW

023: Our Interview With Dr. Disruptive a.k.a. Jonathan Yarmis

Podcast

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the ...

022: From Mainframes to the Marketplace: An.. → 022: From Mainframes to the Marketplace: An.. →

In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

Podcast
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21 Podcast-Podcast jplist-topic-Analyst jplist-topic-Forrester jplist-topic-Gartner jplist-topic-Podcast jplist-topic-Uc-Analyst 0 253573 253573 In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

022: From Mainframes to the Marketplace: An Analyst's Memoir with Joel Wecksell

Podcast

In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

021: Wining, Dining, & All Things Consulting with.. → 021: Wining, Dining, & All Things Consulting with.. →

In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, ...

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22 Podcast-Podcast jplist-topic-consulting jplist-topic-uc jplist-topic-Uc-Consulting jplist-topic-ucaas jplist-topic-unified-communications 0 253570 253570

021: Wining, Dining, & All Things Consulting with J.R. Simmons

Podcast

In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, President and ...

020: Catching Up On The UC Headlines with Tracy.. → 020: Catching Up On The UC Headlines with Tracy.. →

In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

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Podcast
23 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253567 253567

020: Catching Up On The UC Headlines with Tracy Venters

Podcast

In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

019: Exploring The Deskphones Of The Future With.. → 019: Exploring The Deskphones Of The Future With.. →

In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

Podcast
Podcast
24 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253566 253566 In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

019: Exploring The Deskphones Of The Future With VTech’s C.H. Tong

Podcast

In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

018: Talking Security With Harold A. Logan From.. → 018: Talking Security With Harold A. Logan From.. →

In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and ...

Podcast
Podcast
25 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253565 253565 In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and experience in the world of professional services and security where he directs the engineering team responsible for custom development projects.LISTEN NOW

018: Talking Security With Harold A. Logan From Star2Star

Podcast

In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and experience ...

017: Looking Out For The Latest UC Trends with.. → 017: Looking Out For The Latest UC Trends with.. →

In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative ...

Podcast
Podcast
26 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253564 253564 In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative Director at Star2Star. David and Frederick interview David Mario Smith, Founder and Principal Analyst at InFlow Analysis. LISTEN NOW

017: Looking Out For The Latest UC Trends with David Mario Smith

Podcast

In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative Director at ...

016: Welcome To Our (Master Agent) World with.. → 016: Welcome To Our (Master Agent) World with.. →

In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

Podcast
Podcast
27 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253563 253563 In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

016: Welcome To Our (Master Agent) World with Chris O'Brien, & Phil Keenan

Podcast

In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

015: In A Podcast Far, Far Away... with Paul.. → 015: In A Podcast Far, Far Away... with Paul.. →

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star ...

Podcast
Podcast
28 Podcast-Podcast jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253562 253562 In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner.LISTEN NOW

015: In A Podcast Far, Far Away... with Paul Hoffman

Podcast

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner.LISTEN NOW

Breaking News! Alan Foy On The Star2Star &.. → Breaking News! Alan Foy On The Star2Star &.. →

Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more ...

Podcast
Podcast
29 Podcast-Podcast jplist-topic-Blueface jplist-topic-Merge jplist-topic-Merger jplist-topic-Star2star jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253539 253539 Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the recent Star2Star/Blueface merger, how it came about, and where the Group Company is headed.Listen To Episode 14

Breaking News! Alan Foy On The Star2Star & Blueface Merge

Podcast

Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the ...

Why Blockchain Is 'Off The Chain' In 2018 Why Blockchain Is 'Off The Chain' In 2018

For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his ...

Podcast
Podcast
30 Podcast-Podcast jplist-topic-Blockchain jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253538 253538 For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on the top trends from 2017 and what to look forward to in the year ahead.Listen To Episode 13

Why Blockchain Is 'Off The Chain' In 2018

Podcast

For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on ...

Extra, Extra, Read All About It! UCaaS & CPaaS.. → Extra, Extra, Read All About It! UCaaS & CPaaS.. →

In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest ...

Podcast
Podcast
31 Podcast-Podcast jplist-topic-telecom jplist-topic-telecommunications jplist-topic-uc jplist-topic-Uc-Industry jplist-topic-ucaas jplist-topic-Ucaas-Industry jplist-topic-unified-communications jplist-topic-Unified-Communications-Industry 0 253537 253537 In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest updates and trends in the telecommunications industry. Doug shares insights about the most-read stories, market changes, and how hardware companies are adapting to increasing rates of cloud adoption.Listen To Episode 12

Extra, Extra, Read All About It! UCaaS & CPaaS Are On The Front Page Of The Internet

Podcast

In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest updates and ...

Heads In The Game Heads In The Game

In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and ...

Podcast
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32 Podcast-Podcast jplist-topic-collaboration jplist-topic-Leadership jplist-topic-Leadership-Training jplist-topic-Team-Collaboration jplist-topic-uc jplist-topic-unified-communications 0 253536 253536 In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and leadership training firm. Steve shares some of his tips and training exercises for helping connect more authentically in a digital collaboration age.Listen To Episode 11

Heads In The Game

Podcast

In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and leadership ...

We're Not Here For A Long Time, But A Real-Time We're Not Here For A Long Time, But A Real-Time

In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to ...

Podcast
Podcast
33 Podcast-Podcast jplist-topic-Real-Time-Communications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Web-Real-time-Communications jplist-topic-Webrtc 0 253516 253516 In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to discuss his passion: Web Real-Time Communications (WebRTC).Listen To Episode 10

We're Not Here For A Long Time, But A Real-Time

Podcast

In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to discuss ...

The Wheel, The Telephone & 5G: The World's.. → The Wheel, The Telephone & 5G: The World's.. →

In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst ...

Podcast
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34 Podcast-Podcast jplist-topic-5G jplist-topic-5G-Wireless jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Wi-fi jplist-topic-Wireless-Networks jplist-topic-Wireless-Technology 0 253515 253515 In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact Ventures. Their discussion touches on the advantages of 5G, how it will roll out, and what that means for current networks and the future of wireless technologies. Listen to find out what this means for airplane wi-fi!Listen to Episode 9

The Wheel, The Telephone & 5G: The World's Greatest Inventions

Podcast

In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact ...

This One's All About Marsha, Marsha, Marsha--And.. → This One's All About Marsha, Marsha, Marsha--And.. →

In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the ...

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35 Podcast-Podcast jplist-topic-Media jplist-topic-Media-Management jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253514 253514 In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the guaranteed media firm. Marsha describes her experience with Star2Star since day one and why she has remained with Star2Star for the last 10 years. Our hosts also get the inside scoop on getting media attention, what it means to "celebritize" yourself, and the professional profile of EMSI's furry Chief Security Officer.Listen to Episode 8

This One's All About Marsha, Marsha, Marsha--And Media Management

Podcast

In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the guaranteed ...

Chaos Is A Ladder Chaos Is A Ladder

In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, ...

Podcast
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36 Podcast-Podcast jplist-topic-Channel-Partner jplist-topic-Channel-Partner-Program jplist-topic-Channel-Partner-Sales-Model jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253513 253513 In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, John Roth, VP of Established Channel Sales at Star2Star, discusses the ins and outs of Star2Star's partner-focused vision. Industry developments and the exciting dynamics of a 100% Channel Partner sales model await in this installment!Listen to Episode 7

Chaos Is A Ladder

Podcast

In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, John Roth, ...

Keep True To The Dreams Of Your Youth (Pumpkin) Keep True To The Dreams Of Your Youth (Pumpkin)

In this episode, our hosts chat with Evan Kirstel, renowned social media influencer and 5th most influential B2B marketer in the US. Evan ...

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37 Podcast-Podcast 0 253512 253512

Keep True To The Dreams Of Your Youth (Pumpkin)

Podcast

In this episode, our hosts chat with Evan Kirstel, renowned social media influencer and 5th most influential B2B marketer in the US. Evan shares his ...

Collaboration Innovation, What's Your Implication? Collaboration Innovation, What's Your Implication?

In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom ...

Podcast
Podcast
38 Podcast-Podcast jplist-topic-Business-Collaboration jplist-topic-Business-Innovation jplist-topic-collaboration jplist-topic-Innovation jplist-topic-Polycom jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253511 253511 In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom and how they have handled industry developments in terms of innovation and staying competitive in an increasingly commoditized marketplace. Among the discussion points: Shawn's marketplace analysis of the communications space, tips for staying ahead of the competition curve, and Area 51...Listen to Episode 5

Collaboration Innovation, What's Your Implication?

Podcast

In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom and how ...

Digital Transformers, More Than Meets The Eye Digital Transformers, More Than Meets The Eye

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into ...

Podcast
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39 Podcast-Podcast jplist-topic-contact-center jplist-topic-contact-centers jplist-topic-Customer-Experience jplist-topic-Customer-Journey jplist-topic-Digital-Disruption jplist-topic-Digital-Era jplist-topic-Digital-Transformation jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253510 253510 In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact centers address digital transformation, including the importance of tracking the customer journey and how a younger demographic has changed that path with new technology. This episode also features uses of artificial intelligence to better serve consumers and a sneak peek into Star2Star’s new contact center experience.Listen to Episode 4

Digital Transformers, More Than Meets The Eye

Podcast

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact ...

We Like To Merge It, Merge It We Like To Merge It, Merge It

In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space ...

Podcast
Podcast
40 Podcast-Podcast jplist-topic-Embedded-Communications jplist-topic-Frost---Sullivan jplist-topic-Frost-And-Sullivan jplist-topic-Merger jplist-topic-Mergers jplist-topic-Mergers---Acquisitions jplist-topic-Mergers-And-Acquisitions jplist-topic-Mitel jplist-topic-Shoretel jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 253509 253509 In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space including the Mitel/ShoreTel merger and the possibility of future M&As. Elka shares her insights regarding churn in the partner community, embedded communications, and the factors driving other industry changes.Listen to Episode 3

We Like To Merge It, Merge It

Podcast

In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space including ...

Mobile Killed The Desktop Star (Maybe)? Mobile Killed The Desktop Star (Maybe)?

In this episode, our hosts chat with VTech’s Director of Sales Service Providers North America, Matt Hickey. They debate whether the ...

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41 Podcast-Podcast jplist-topic-Desktop-Phones jplist-topic-Mobile jplist-topic-Mobile-Phones jplist-topic-Smartphone jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-VTech 0 253508 253508

Mobile Killed The Desktop Star (Maybe)?

Podcast

In this episode, our hosts chat with VTech’s Director of Sales Service Providers North America, Matt Hickey. They debate whether the deskphone is ...

If You Build It, Will They Come? If You Build It, Will They Come?

In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at ...

Podcast
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42 Podcast-Podcast jplist-topic-Customer-Engagement jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-User-Adoption jplist-topic-User-Adoption-Strategies 0 253507 253507 In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at COMMfusion LLC, Blair Pleasant. The topic: user adoption in the rapidly expanding UC space. Blair shares her six-step strategy for engaging customers before a new service rolls out, and how to achieve the best ROI. Join our hosts to hear more business tips and trends for UC: www.headsinthecloudpod.com

If You Build It, Will They Come?

Podcast

In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at COMMfusion LLC, ...

Heads in the Clouds Podcast Heads in the Clouds Podcast

Click the link below to Join two telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet ...

Podcast
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43 Podcast-Podcast jplist-topic-cloud jplist-topic-Heads-In-The-Cloud jplist-topic-Podcast jplist-topic-Star2star 0 253498 253498

Heads in the Clouds Podcast

Podcast

Click the link below to Join two telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet their ...

The True Value Of Unified Communications The True Value Of Unified Communications

How UC Can Boost Your Bottom Line

How UC Can Boost Your Bottom Line True value is not how much something costs, but rather how much something is worth. Unified ...

White Paper
White Paper
44 White-Paper-White-Paper jplist-topic-Savings jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications jplist-topic-Value 0 253492 253492 How UC Can Boost Your Bottom Line True value is not how much something costs, but rather how much something is worth. Unified communications from Star2Star brings tremendous value to businesses of all sizes. Star2Star's Scalable Cloud Communications Solutions improve communications efficiency, reduce communications time, enable greater levels of mobility, enhance collaboration, increase customer satisfaction, and dramatically reduce costs.Read more to discover just how much valuable Star2Star can be to your company.What You'll LearnThe Many Benefits of Star2StarHow Star2Star Improves Business CommunicationsThe Financial Savings Star2Star Makes PossibleHow Your Business Can Take Advantage

The True Value Of Unified Communications

White Paper

How UC Can Boost Your Bottom Line True value is not how much something costs, but rather how much something is worth. Unified communications from ...

Toll Fraud Toll Fraud

How Star2Star Protects You

How Star2Star Protects You From The Scourge Of Toll Fraud Toll fraud is a serious problem, and it is a growing concern as criminals ...

White Paper
White Paper
45 White-Paper-White-Paper jplist-topic-Protection jplist-topic-security jplist-topic-Toll-Fraud jplist-topic-uc jplist-topic-unified-communications 0 253491 253491 How Star2Star Protects You From The Scourge Of Toll Fraud Toll fraud is a serious problem, and it is a growing concern as criminals continue to develop new methods of hacking. Even comparatively unskilled cyber criminals can run up thousands of dollars in fraudulent charges.Star2Star takes a multi-tiered approach to toll fraud prevention that is designed to give our customers the maximum level of protection. Read more to find out how Star2Star prevents criminals from toll fraud.What You'll LearnWhat Toll Fraud IsHow Toll Fraud Is CommittedHow Star2Star Identifies Potential Toll FraudThe Corrective Actions Star2Star Can Take To Prevent Or Stop Toll Fraud

Toll Fraud

White Paper

How Star2Star Protects You From The Scourge Of Toll Fraud Toll fraud is a serious problem, and it is a growing concern as criminals continue to ...

How Star2Star Helped A Manufacturer Modernize.. → How Star2Star Helped A Manufacturer Modernize.. →

Case Study: Thunder Technologies

Thunder Turned To Star2Star For Its Ease Of Use And Professional Image Manufacturers of all sizes rely on their communications system to ...

Case Study
Case Study
46 Case-Study-Case-Study jplist-topic-Manufacturing jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253490 253490 Thunder Turned To Star2Star For Its Ease Of Use And Professional Image Manufacturers of all sizes rely on their communications system to conduct internal business operations and connect with suppliers and customers. When Thunder Technologies, a manufacturer of hosing assemblies and cut rubber, was looking to upgrade their aging system, they turned to Star2Star.Read more to discover how Star2Star was able to save Thunder Technologies time and money every month.What You'll LearnHow Thunder Technologies depends on their communications systemHow Thunder Technologies decided to make the switch to Star2StarHow Star2Star impressed Thunder Technologies with advanced UC features

How Star2Star Helped A Manufacturer Modernize Their Communications

Case Study

Thunder Turned To Star2Star For Its Ease Of Use And Professional Image Manufacturers of all sizes rely on their communications system to conduct ...

How Financial Professionals Get Value From.. → How Financial Professionals Get Value From.. →

Case Study: The Tarlov Financial Group

Star2Star Offers Solutions To The Unique Communications Challenges Faced By Financial Services Professionals The financial industry is ...

Case Study
Case Study
47 Case-Study-Case-Study jplist-topic-Finance jplist-topic-Financial-Services jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253489 253489 Star2Star Offers Solutions To The Unique Communications Challenges Faced By Financial Services Professionals The financial industry is dependent on mobile workers who meet with clients in the field, oftentimes crossing state lines to do so. This can create challenges for those workers who remain at the office but must keep in touch with those workers who do not.When Tarlov Financial Group needed to better connect mobile management with non-mobile support staff, they turned to Star2Star. Read more to discover how Star2Star was able to upgrade Tarlov Financial Group's communications and help the firm better support its mobile operatives.What You'll LearnHow Tarlov Financial Group faced special communications challenges based on their executive's mobile lifestyleHow Star2Star was able to solve these challenges with mobility-enhancing featuresHow other Star2Star features improved Tarlov Financial Group's communications and operating efficiency

How Financial Professionals Get Value From Star2Star

Case Study

Star2Star Offers Solutions To The Unique Communications Challenges Faced By Financial Services Professionals The financial industry is dependent on ...

How Star2Star Helped A Multi-Location Business How Star2Star Helped A Multi-Location Business

Case Study: Suggs CPA

Star2Star Helps Multi-Location Businesses Stay Connected And Improves Their Communications Multi-location businesses face the constant ...

Case Study
Case Study
48 Case-Study-Case-Study jplist-topic-Finance jplist-topic-Financial-Services jplist-topic-Multi-location jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253488 253488 Star2Star Helps Multi-Location Businesses Stay Connected And Improves Their Communications Multi-location businesses face the constant challenge of staying in close contact, especially when the same employees divide their time between locations. Suggs CPA was having trouble keeping their phone system operational, and the system lacked features the firm desired. That's when Suggs CPA turned to Star2Star.Read more to discover how Star2Star was able to provide Suggs CPA with an ultra-reliable and heavily featured communications system that met all of the firm's needs.What You'll LearnHow Suggs CPA's existing phone system was no longer meeting the multi-location firm's needsHow the firm's research led them to conclude that Star2Star was the right choice for themHow Star2Star has resolved the firm's issues and provided them with new and enhanced features

How Star2Star Helped A Multi-Location Business

Case Study

Star2Star Helps Multi-Location Businesses Stay Connected And Improves Their Communications Multi-location businesses face the constant challenge of ...

StarSIP AlwaysUp StarSIP AlwaysUp

The Ultra-Reliable SIP Solution Businesses With Legacy PBXs Need

StarSIP AlwaysUp Is The Answer For Businesses With A Legacy PBX Who Are Looking To Improve Reliability And Add Functionality Completely ...

White Paper
White Paper
49 White-Paper-White-Paper jplist-topic-Sip jplist-topic-sip-trunking jplist-topic-Star2star jplist-topic-Starsip-Alwaysup jplist-topic-uc jplist-topic-unified-communications 0 253487 253487 StarSIP AlwaysUp Is The Answer For Businesses With A Legacy PBX Who Are Looking To Improve Reliability And Add Functionality Completely replacing a legacy PBX can be an expensive proposition that is simply not a viable option for many companies. However, companies with legacy PBXs still suffer from low call quality, lack of advanced communications features, and uncertainty regarding the future of their service.Star2Star developed StarSIP AlwaysUp to solve these problems and provide companies who cannot immediately replace their legacy PBX with an ultra-reliable alternative. Read more to find out how StarSIP AlwaysUp can benefit businesses of all sizes.What You'll LearnThe Differences Between StarSIP AlwaysUp And Traditional PSTN ServiceHow StarSIP AlwaysUp Improves Communications ReliabilityHow StarSIP AlwaysUp Improves Business Operations With Advanced UC Features

StarSIP AlwaysUp

White Paper

StarSIP AlwaysUp Is The Answer For Businesses With A Legacy PBX Who Are Looking To Improve Reliability And Add Functionality Completely replacing a ...

SIP Trunking Vs. A Complete UC Solution SIP Trunking Vs. A Complete UC Solution

What You Need To Know

Two Ultra-Reliable Service Options For Business Communications Both StarSIP AlwaysUp and the StarSystem provide ultra-reliable, ...

White Paper
White Paper
50 White-Paper-White-Paper jplist-topic-Sip jplist-topic-sip-trunking jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253486 253486 Two Ultra-Reliable Service Options For Business Communications Both StarSIP AlwaysUp and the StarSystem provide ultra-reliable, high-quality calls and advanced unified communications functionality. Each service option from Star2Star is an excellent choice for the type of business for which it was designed, with StarSIP AlwaysUp intended for customers with existing legacy PBXs they do not wish to replace and the StarSystem intended for a broader customer base.If your company is deciding between StarSIP AlwaysUp and the StarSystem, you need all the information you can get to make the right choice. Read more to find out which option is the best fit for your business.What You'll LearnThe Primary Differences Between StarSIP AlwaysUp And The Complete StarSystemHow StarSIP AlwaysUp And The StarSystem Meet Difference Business NeedsThe Intended Customers Of StarSIP AlwaysUp And The StarSystemThe Many Benefits Of StarSIP AlwaysUp And The Complete StarSystemHow To Transition From StarSIP AlwaysUp To The StarSystem

SIP Trunking Vs. A Complete UC Solution

White Paper

Two Ultra-Reliable Service Options For Business Communications Both StarSIP AlwaysUp and the StarSystem provide ultra-reliable, high-quality calls ...

How Star2Star Meets The Communications Challenges.. → How Star2Star Meets The Communications Challenges.. →

Case Study: Shoemaker & Associates

Star2Star Solves The Communications Problems Faced By Law Firms With A Reliable, Functional, And Advanced System Accurate and timely ...

Case Study
Case Study
51 Case-Study-Case-Study jplist-topic-Law-Firm jplist-topic-Legal jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253485 253485 Star2Star Solves The Communications Problems Faced By Law Firms With A Reliable, Functional, And Advanced System Accurate and timely communications are essential to the legal profession, where the outcome of a case may depend on a single fact or holding. Reliable communications are even more important to those firms that have decided to go paperless to prevent clutter and help ease the burden on the environment.When Shoemaker & Associates realized that their existing VoIP system wasn't up to the challenge, they turned to Star2Star. Read more to discover how Star2Star resolved the firm's reliability issues and provided the necessary features and services the firm needed to stay paperless.What You'll LearnThe unique demands that the nature of the legal field and Shoemaker & Associates' own desire to remain paperless put on a communications systemHow Star2Star was able to exceed all of Shoemaker & Associates' expectations and improve the firm's business operationsHow Star2Star has continued to benefit Shoemaker & Associates, even in the event of a disaster

How Star2Star Meets The Communications Challenges Faced By A Law Firm

Case Study

Star2Star Solves The Communications Problems Faced By Law Firms With A Reliable, Functional, And Advanced System Accurate and timely communications ...

How Star2Star Can Revolutionize A Contact Center How Star2Star Can Revolutionize A Contact Center

Case Study: Select Care & Medigap 360

If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You Multi-location ...

Case Study
Case Study
52 Case-Study-Case-Study jplist-topic-call-center jplist-topic-contact-center jplist-topic-Health-Care jplist-topic-Insurance jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253484 253484 If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You Multi-location businesses and closely-knit sister companies function more efficiently when they use a single communications system and can reduce costs by getting all of their communications service from the same provider. Unfortunately, most communications providers are not capable of unifying multiple locations.When a call center was told they would have to pay an exorbitant price to add call recording, the contact center and its sister company turned to Star2Star. Read more to discover how Star2Star was able to provide the advanced features that the companies needed and unify the communications systems of both entities into one.What You'll LearnHow a call center that used PSTN lines was told it would cost thousands of dollars to add call recordingHow the call center and a second, closely-related call center chose Star2StarHow Star2Star saved both call centers thousands per month and added new features that improved inbound call center operations

How Star2Star Can Revolutionize A Contact Center

Case Study

If Your Business Operates An Inbound Contact Center, You Need To Check Out What Star2Star Communications Can Do For You Multi-location businesses and ...

How Star2Star Was The Right Fit For A Large,.. → How Star2Star Was The Right Fit For A Large,.. →

Case Study: Large National Retail Chain

Star2Star Offers The Simplicity, Functionality, And Scalability That Modern Retail Stores Demand America's largest retail chains face ...

Case Study
Case Study
53 Case-Study-Case-Study jplist-topic-Discount-Retail jplist-topic-Distributed-Enterprise jplist-topic-Retail jplist-topic-Retail-Chain jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253482 253482 Star2Star Offers The Simplicity, Functionality, And Scalability That Modern Retail Stores Demand America's largest retail chains face special communications challenges. They must connect thousands of locations across the entire United States, protect credit card information, and maintain company standards.When one of the largest discount retail chains in America needed to upgrade their communications system and reduce monthly bills, they turned to Star2Star. Read more to discover how Star2Star was able to save the retail chain millions of dollars every year after installing more than 11,000 StarSystems in industry-record time.What You'll LearnHow a change in credit card policies forced a major national retail chain to update their communications systems at more than 10,000 locationsThe major challenges the retail chain faced in operating so many locations using PSTN serviceHow Star2Star was able to break industry records for system installationHow Star2Star was able to save the retail chain millions of dollars, using pooling and bursting lines and other features

How Star2Star Was The Right Fit For A Large, Distributed Enterprise

Case Study

Star2Star Offers The Simplicity, Functionality, And Scalability That Modern Retail Stores Demand America's largest retail chains face special ...

Multi-Location Savings With Line Pooling Multi-Location Savings With Line Pooling

Multiple Locations = Multiple Challenges Businesses with multiple locations face extra challenges staying connected, especially if those ...

White Paper
White Paper
54 White-Paper-White-Paper jplist-topic-Distributed-Enterprise jplist-topic-Line-Pooling jplist-topic-Multi-location jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253481 253481 Multiple Locations = Multiple Challenges Businesses with multiple locations face extra challenges staying connected, especially if those locations cross state lines and time zones. Unfortunately, many communications systems make the problem even worse by charging high long-distance rate, lacking a comprehensive dialing plan, and not providing the UC features that make communicating easier.Scalable Cloud Communications Solutions from Star2Star overcome these challenges to provide a cost-effective and fully featured solution for even the largest multi-location businesses. Read more to discover how Star2Star helps connect all of a business' locations at a dramatically reduced cost.What You'll LearnHow Traditional PSTN Service Handles Multi-LocationsHow Expensive Traditional PSTN Service Can BeHow Star2Star Handles Multi-LocationsHow Pooling and Bursting Lines WorkHow Your Business Can Implement Star2Star

Multi-Location Savings With Line Pooling

White Paper

Multiple Locations = Multiple Challenges Businesses with multiple locations face extra challenges staying connected, especially if those locations ...

How Star2Star Brought A National Pizza Franchise.. → How Star2Star Brought A National Pizza Franchise.. →

Case Study: National Pizza Franchise

The Restaurant Industry Depends On Communications For Customer Service And Internal Operations, And Star2Star Is Up To The Challenge All ...

Case Study
Case Study
55 Case-Study-Case-Study jplist-topic-Distributed-Enterprise jplist-topic-Franchise jplist-topic-National-Franchise jplist-topic-Restaurant jplist-topic-Restaurant-Chain jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253480 253480 The Restaurant Industry Depends On Communications For Customer Service And Internal Operations, And Star2Star Is Up To The Challenge All restaurants are dependent on their communications system to function, but this is especially true of those restaurants that specialize in delivery and takeout. Telephone orders are essential to operations such as these. One large national pizza franchise implemented a call center to deal with the large amount of phone traffic, but found their initial service provider was unreliable and did not provide the advanced call center features the franchise needed.The franchise turned to Star2Star for help. Read more to discover how Star2Star was able to resolve the franchise's reliability issues and how StarCenter improved inbound call center operating efficiency and added new advanced features.What You'll LearnThe complex communications problems faced by a large national pizza franchiseHow the franchise chose innovative solutions to those problemsHow Star2Star was selected to help implement those solutions, especially the franchise's inbound call centerHow Star2Star was able to provide custom solutions and advanced features that improved the way the franchise communicates

How Star2Star Brought A National Pizza Franchise Together

Case Study

The Restaurant Industry Depends On Communications For Customer Service And Internal Operations, And Star2Star Is Up To The Challenge All restaurants ...

The Flaws Of Microsoft Lync's Many Virtues The Flaws Of Microsoft Lync's Many Virtues

Is Your Voice Being Heard

Is Your Voice Being Heard? Microsoft has been rapidly expanding its presence in the unified communications marketplace through its Lync ...

White Paper
White Paper
56 White-Paper-White-Paper jplist-topic-Lync jplist-topic-Microsoft-Lync jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications jplist-topic-White-Paper 0 253479 253479 Is Your Voice Being Heard? Microsoft has been rapidly expanding its presence in the unified communications marketplace through its Lync product, which thousands of businesses already use. Lync is Microsoft's answer to the rise of UC providers, but is the product an adequate solution for companies that need a truly unified communications system?Read more to discover the flaws of Microsoft Lync and to compare the product with Scalable Cloud Communications Solutions from Star2Star..What You'll LearnAn Overview of Microsoft's Vision of UCHow Lync Handles VoiceHow Companies Are Using LyncHow Star2Star's Vision Contrasts with Microsoft'sThe Advantages of Star2Star

The Flaws Of Microsoft Lync's Many Virtues

White Paper

Is Your Voice Being Heard? Microsoft has been rapidly expanding its presence in the unified communications marketplace through its Lync product, ...

How Star2Star Benefitted A Real Estate Management.. → How Star2Star Benefitted A Real Estate Management.. →

Case Study: Management Services Corporation Of Charlottesville

The Real Estate Industry Depends On Communications, And Star2Star Is Ideally Suited To Meet Its Needs Real estate property management can ...

Case Study
Case Study
57 Case-Study-Case-Study jplist-topic-Finance jplist-topic-Property-Management jplist-topic-Real-Estate jplist-topic-Real-Estate-Financing jplist-topic-Real-Estate-Management jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253478 253478 The Real Estate Industry Depends On Communications, And Star2Star Is Ideally Suited To Meet Its Needs Real estate property management can be extremely challenging from a communications standpoint, especially for those companies that manage numerous properties scattered over a wide geographic area. The needs of property owners, tenants, and an exceptionally mobile workforce must be balanced.When one of Management Services Corporation of Charlottesville's offices was using a communications system that employees were unable to make significant necessary changes to themselves, they turned to Star2Star for help. Read more to discover how Star2Star was able to provide Management Services Corporation of Charlottesville with a more easily modifiable system that expanded their communications capabilities.What You'll LearnThe serious limitations of Management Services Corporation of Charlottesville's existing phone systemHow Star2Star solutions were not similarly limitedAdditional Star2Star features that have improved the way Management Services Corporation of Charlottesville does businessHow Management Services Corporation of Charlottesville is considering expanding their use of Star2Star in the future

How Star2Star Benefitted A Real Estate Management Firm

Case Study

The Real Estate Industry Depends On Communications, And Star2Star Is Ideally Suited To Meet Its Needs Real estate property management can be ...

How Star2Star Improved The Communications Of A.. → How Star2Star Improved The Communications Of A.. →

Case Study: Kessler & Associates

Star2Star Delivers Reliable Service, Regardless of the Weather Financial services representatives depend on their communications system. ...

Case Study
Case Study
58 Case-Study-Case-Study jplist-topic-Finance jplist-topic-Financial-Services jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253477 253477 Star2Star Delivers Reliable Service, Regardless of the Weather Financial services representatives depend on their communications system. Clients must be contacted on a regular basis, and remote workers have to stay in touch to keep pace in the constantly changing world of finance. When a power outage struck the offices of Kessler & Associates, PC., it caused irreparable damage to the financial service firm's aging communications system.Kessler & Associates turned to Star2Star to provide them a more reliable and functional replacement. Read more to discover how Star2Star was able to revolutionize the firm's communications.What You'll LearnHow Kessler & Associates lost their previous communications system in a disasterHow the firm decided to make the switch to Star2StarHow Star2Star has improved the firm's communications without disrupting business operations

How Star2Star Improved The Communications Of A Financial Services Provider

Case Study

Star2Star Delivers Reliable Service, Regardless of the Weather Financial services representatives depend on their communications system. Clients must ...

How A Manufacturers Benefitted From Star2Star How A Manufacturers Benefitted From Star2Star

Case Study: Indiana Automotive Fasteners

Star2Star Improves The Operations Of Manufacturing Facilities By Connecting Locations, Adding Functionality, And Reducing Costs ...

Case Study
Case Study
59 Case-Study-Case-Study jplist-topic-Automotive jplist-topic-Automotive-Manufacturing jplist-topic-Factory jplist-topic-Manufacturing jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253476 253476 Star2Star Improves The Operations Of Manufacturing Facilities By Connecting Locations, Adding Functionality, And Reducing Costs Manufacturers rely on communications at every step of the process, from ordering new components to completing sales negotiations. This is especially true of those manufacturers who operate using Just In Time manufacturing, which requires fast and dramatic change and accurate ordering on the fly.When Indiana Automotive Fasteners, a Tier 1 supplier of fasteners to the automobile industry, was looking to replace an increasingly outdated and faulty communications system, they turned to Star2Star. Read more to discover how Star2Star transitioned Indiana Automotive Fasteners into the future with Scalable Cloud Communications.What You'll LearnIndiana Automotive Fasteners' Unique Communications NeedsHow Star2Star Was Able to Rise to the Challenge

How A Manufacturers Benefitted From Star2Star

Case Study

Star2Star Improves The Operations Of Manufacturing Facilities By Connecting Locations, Adding Functionality, And Reducing Costs Manufacturers rely on ...

How UC From Star2Star Helped A Government Agency How UC From Star2Star Helped A Government Agency

Case Study: The Huntsville Housing Authority

Star2Star Helps Agencies Of All Sizes Bring Their Communications Systems Into the 21st Century Government agencies need to be able to ...

Case Study
Case Study
60 Case-Study-Case-Study jplist-topic-Government jplist-topic-Government-Agency jplist-topic-Local-Government jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253475 253475 Star2Star Helps Agencies Of All Sizes Bring Their Communications Systems Into the 21st Century Government agencies need to be able to communicate with the citizens they serve, or they cannot execute their mission. The Huntsville Housing Authority was having such severe communications reliability issues that the level of customer service they could provide was suffering. That's when the agency turned to Star2Star.Read more to discover how Star2Star was able to provide the Huntsville Housing Authority with a reliable communications solution that let the agency refocus on the needs of Huntsville citizens.What You'll LearnHow Unreliable Phone Service Was Harming The Huntsville Housing AuthorityHow The Agency Turned To Star2Star For HelpHow Star2Star Solved The Agency's Problems

How UC From Star2Star Helped A Government Agency

Case Study

Star2Star Helps Agencies Of All Sizes Bring Their Communications Systems Into the 21st Century Government agencies need to be able to communicate ...

How Star2Star Improved The Way A Health Care.. → How Star2Star Improved The Way A Health Care.. →

Case Study: Hastings Professional Medical Equipment

Few Industries Are As Dependent On Communication As Health Care, And No Other Communications Provider Is As Capable Of Meeting Those Needs ...

Case Study
Case Study
61 Case-Study-Case-Study jplist-topic-Health-Care jplist-topic-Manufacturing jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253474 253474 Few Industries Are As Dependent On Communication As Health Care, And No Other Communications Provider Is As Capable Of Meeting Those Needs As Star2Star Communications reliability is of the utmost importance to every business. If you can't communicate with customers and co-workers, your operating efficiency and your profits will disappear.Hastings Professional Medical Equipment, a home medical supplier, was experiencing this exact problem before they turned to Star2Star. Read more to discover how Star2Star was able to resolve the company's issues and provide them with advanced UC features.What You'll LearnThe Problems Hastings Professional Medical Equipment Issues Was Having With Their Previous ProviderHow Star2Star's Superior Reliability Impressed the CompanyThe Benefits the Company has seen since making the switch

How Star2Star Improved The Way A Health Care Manufacturer Communicates

Case Study

Few Industries Are As Dependent On Communication As Health Care, And No Other Communications Provider Is As Capable Of Meeting Those Needs As ...

Scalable Cloud Communications For The Public.. → Scalable Cloud Communications For The Public.. →

Non-Stop, Fail-Safe Communications For The Public Sector

Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need ...

White Paper
White Paper
62 White-Paper-White-Paper jplist-topic-Government jplist-topic-Government-Agency jplist-topic-Public-Sector jplist-topic-Scalable-Cloud-Communications jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253473 253473 Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be there to serve the citizens under their jurisdiction. That means they need a communications system that be relied on 24/7, even if a disaster strikes.Scalable Cloud Communications Solutions from Star2Star are ultra-reliable and include extensive disaster recovery protections should the worst happen. Read more to discover how Star2Star can keep an agency's lines of communication open when they are most needed with features such as bursting lines, automatic call routing, and more.What You'll LearnHow PSTN Service Fails in the Event of DisasterWhy Government Needs Disaster RecoveryHow Cloud Communications Can Help GovernmentHow Star2Star Works for Government

Scalable Cloud Communications For The Public Sector

White Paper

Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be ...

How A Car Dealership Revolutionized Its.. → How A Car Dealership Revolutionized Its.. →

Case Study: Flow Automotive

Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is ...

Case Study
Case Study
63 Case-Study-Case-Study jplist-topic-Automotive jplist-topic-Car jplist-topic-Car-Dealership jplist-topic-Case-Study jplist-topic-Retail jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253472 253472 Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially the art of communicating effectively, so it is makes sense that car dealerships are especially dependent on their communications system. Unfortunately, dealerships with multiple locations often find that their communications costs go up dramatically as they expand.When Flow Automotive was faced with skyrocketing communications costs, they turned to Star2Star. Read more to discover how Star2Star saved Flow Automotive money and added advanced UC features that improved the dealership's operations.What You'll LearnHow Flow Automotive's Size And Multiple Locations Was Forcing The Dealership To Spend Large Amounts On CommunicationHow Star2Star Was Able To Dramatically Reduce Flow Automotive's CostsHow Star2Star Features And Services Has Improved Flow Automotive's Operations

How A Car Dealership Revolutionized Its Communications

Case Study

Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially ...

The Fast And The Frictionless The Fast And The Frictionless

How Star2Star Eases The Transition To Cloud-Based UC

How Star2Star Eases The Transition To Cloud-Based UC Switching to a new communications system can be very stressful for a business, as ...

White Paper
White Paper
64 White-Paper-White-Paper jplist-topic-A-New-System jplist-topic-Star2star jplist-topic-Switching-To-Uc jplist-topic-Transitioning jplist-topic-uc jplist-topic-unified-communications 0 253471 253471 How Star2Star Eases The Transition To Cloud-Based UC Switching to a new communications system can be very stressful for a business, as every aspect of a company is typically impacted. Luckily, Star2Star eases the transition to our system, enabling our customers to revolutionize their business communications without fear of excessive disruption.Transitioning to Star2Star gives users access to all of the benefits of VoIP phones and a unified communications system, meaning that users can see lower costs and greater reliability and functionality for less hassle. Read more to find out just how easy switching to Star2Star can be.What You'll LearnHow Star2Star Makes It Easy To SwitchHow Star2Star Resolves Common MisconceptionsHow Star2Star Improves Reliability And SecurityHow Star2Star Keeps Installation And Maintenance Costs DownWhat Benefits Companies Realize From The Transition

The Fast And The Frictionless

White Paper

How Star2Star Eases The Transition To Cloud-Based UC Switching to a new communications system can be very stressful for a business, as every aspect ...

How A Landscape Company Improved Its.. → How A Landscape Company Improved Its.. →

Case Study: The Brickman Group

Star2Star Provides Scalable Cloud Communications Solutions That Transform The Way The Landscaping Industry Does Business Communications is ...

Case Study
Case Study
65 Case-Study-Case-Study jplist-topic-Hospitality jplist-topic-Landscaping jplist-topic-Maintenance jplist-topic-Star2star jplist-topic-uc jplist-topic-unified-communications 0 253469 253469

How A Landscape Company Improved Its Communications

Case Study

Star2Star Provides Scalable Cloud Communications Solutions That Transform The Way The Landscaping Industry Does Business Communications is critical ...

The Benefits Of A Blended Architecture The Benefits Of A Blended Architecture

Is It The Right Choice For You?

Why Blended Architecture Is Right For You And Your Business There are many different VoIP providers with many different system ...

White Paper
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66 White-Paper-White-Paper jplist-topic-Blended-Architecture jplist-topic-Star2star jplist-topic-Star2star-Communications jplist-topic-uc jplist-topic-unified-communications jplist-topic-White-Paper 0 253468 253468

The Benefits Of A Blended Architecture

White Paper

Why Blended Architecture Is Right For You And Your Business There are many different VoIP providers with many different system architectures, but ...

056: Selling Virtual Desktop with Rick Tamberrino 056: Selling Virtual Desktop with Rick Tamberrino

In this episode, David and John speak with long-standing Star2Star partner, Rick Tamberrino of Logic Found. In addition to learning a ...

Podcast
Podcast
67 Podcast-Podcast jplist-topic-Citrix jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Desktop-as-a-service jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Virtual-Desktop jplist-topic-Virtual-Workspace 0 371193 371193

056: Selling Virtual Desktop with Rick Tamberrino

Podcast

In this episode, David and John speak with long-standing Star2Star partner, Rick Tamberrino of Logic Found. In addition to learning a little about ...

058: Accelerating Network Performance with Matt.. → 058: Accelerating Network Performance with Matt.. →

In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers ...

Podcast
Podcast
68 Podcast-Podcast jplist-topic-Accelerate jplist-topic-network jplist-topic-Network-Performance jplist-topic-Performance jplist-topic-SD-WAN jplist-topic-sdwan jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371254 371254 In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect network performance in the areas of delivery, usage, and experience. Keep an ear open to learn how AppNeta's services differ from SDWAN, what classic mistakes companies make when setting up new wireless networks, and what technology Matt expects to see phasing out in the next few years.LISTEN NOW

058: Accelerating Network Performance with Matt Stevens

Podcast

In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect ...

060: Taking Your Tech Further with Gordon Smith 060: Taking Your Tech Further with Gordon Smith

In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. ...

Podcast
Podcast
69 Podcast-Podcast jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371315 371315 In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. Discover how Sagent helps customers optimize their investments on hardware with a focus on transparency for the client's best interest. You'll learn how Sagent is able to remotely test every repair, save customers $3 on every $1 spent, and stop e-waste. Grab a coffee and enjoy the group's chat on the need for 5G speed, and a tongue twister challenge on fish sticks.LISTEN NOW

060: Taking Your Tech Further with Gordon Smith

Podcast

In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. Discover how ...

6 Tips For A Smooth Collaboration Migration 6 Tips For A Smooth Collaboration Migration

Communication and collaboration platforms skyrocketed in use following the outbreak of Covid-19, among organizations across all ...

Blog Article
Blog Article
70 Blog-Article-Blog-Article jplist-topic-Cloud-Communications jplist-topic-security jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-voip 0 507083 507083

6 Tips For A Smooth Collaboration Migration

Blog Article

Communication and collaboration platforms skyrocketed in use following the outbreak of Covid-19, among organizations across all verticals. Related: ...

What is WebRTC and What is it Good For? What is WebRTC and What is it Good For?

WebRTC is…everywhere. WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video media, as ...

Blog Article
Blog Article
71 Blog-Article-Blog-Article jplist-topic-call-center jplist-topic-Cloud-Communications jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-voip 0 507174 507174

What is WebRTC and What is it Good For?

Blog Article

WebRTC is…everywhere. WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video media, as well as to ...

What Is WebRTC & What Are WebRTC Advantages? What Is WebRTC & What Are WebRTC Advantages?

WebRTC is…everywhere, but what is WebRTC? WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio ...

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72 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-call-center jplist-topic-Cloud-Communication jplist-topic-Cloud-Communications jplist-topic-ucaas jplist-topic-Unified-Communication jplist-topic-unified-communications jplist-topic-voip 0 511737 511737

What Is WebRTC & What Are WebRTC Advantages?

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WebRTC is…everywhere, but what is WebRTC? WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video ...

4 Reasons Why Businesses Are Moving To Connected.. → 4 Reasons Why Businesses Are Moving To Connected.. →

Digital transformation is creating significant changes in how businesses operate, as well as how partners sell into new markets. ...

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73 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-Cloud-Communications jplist-topic-Cloud-Computing jplist-topic-ucaas jplist-topic-Unified-Communication jplist-topic-unified-communications jplist-topic-voip 0 524184 524184

4 Reasons Why Businesses Are Moving To Connected Workspaces

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Digital transformation is creating significant changes in how businesses operate, as well as how partners sell into new markets. Desktop-as-a-service ...

Let’s Talk Virtual Desktop Security Let’s Talk Virtual Desktop Security

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s ...

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74 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-Cloud-Communications jplist-topic-security jplist-topic-ucaas jplist-topic-Unified-Communication jplist-topic-unified-communications 0 524752 524752

Let’s Talk Virtual Desktop Security

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You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s Virtualized ...

Prevent Data Breaches, Ransomware Attacks & More.. → Prevent Data Breaches, Ransomware Attacks & More.. →

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s ...

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75 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-Cloud-Communications jplist-topic-ucaas jplist-topic-Unified-Communication jplist-topic-unified-communications 0 530946 530946

Prevent Data Breaches, Ransomware Attacks & More With Virtual Desktops

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You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s Virtualized ...

Save Money, Cut Your IT Costs & Reduce Complexity.. → Save Money, Cut Your IT Costs & Reduce Complexity.. →

Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most ...

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Blog Article
76 Blog-Article-Blog-Article jplist-topic-Cloud-Communications jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-voip 0 534023 534023 Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure method for staff to access their tools and applications from any location to do their work, when compared to traditional PC deployments. DaaS delivers simplified IT that administrators are always looking for and cuts down on the CAPex of deploying PCs, since DaaS allows users to access their cloud-hosted desktops from any device. Related: Top 6 Reasons Your Business Needs Connected Workspace While the benefits of DaaS are enticing, some businesses shy away as soon as they realize the price tag, which ranges from $20-$140 a seat depending on the provider. To see the full picture, however, it’s important to understand the return on investment (ROI) of DaaS, which can be more cost effective than existing deployed solutions. See how DaaS allows businesses to scale up on their remote capability demands and future-proof their digital operations without inflating IT budgets. What Are You Spending On IT Today? When evaluating a solution to support a distributed workforce, businesses should focus not on specific costs, such as hardware or licensing, but the total cost of ownership (TCO). It's important to factor in the cost of designing, building, and most importantly maintaining the infrastructure. Related: CCaaS & Its Role In The Contact Center’s Future Start by establishing a baseline for existing infrastructure costs and the state of end-user devices. This can help in understanding potential implementation and management costs, compared with an existing set up. Businesses should be asking themselves questions like: What are the costs around human capital?What are the average lifespans of endpoints?Will ongoing needs be met with my current licensing purchases? With a basic understanding of existing IT costs, businesses can then investigate how DaaS can alleviate or eliminate overhead expenses, with careful consideration to ongoing hardware management and support costs. Related: Prevent Data Breaches, Ransomware Attacks & More With Virtual Desktops To fully appreciate the TCO of DaaS we also need to understand where the demand for it came from. Don’t Get Left Behind With Old Technology! Physical desktop computer infrastructures no longer make sense in today’s corporate world. It’s difficult to secure, maintenance heavy, and inflexible in supporting today’s constantly changing IT landscape. Related: 4 Reasons Why Businesses Are Moving To Connected Workspace Desktop computing has become a major cost issue for IT departments. Workstations are eventually replaced once they reach their lifespan, or even sooner when new software requires newer hardware. While it is essential for delivering “must-have” applications and services to end-users, IT managers are increasingly concerned about the tremendous amount of time, complexity, and cost inherent in managing and securing physical PCs. What You Need to Know About Virtual Desktop Infrastructure (VDI) With VDI, businesses install virtual machine software onto in-house servers to deploy virtual desktops to all their users. Each user’s PC effectively lives on these servers and is accessed from any workstation, on-demand, even from outside the corporate network. This not only eliminates the need for dedicated workstations, it also makes it easier to patch, configure, and monitor the system as a whole since it has become centralized. Related: Star2Star’s DaaS Keeps You & Your Customers Safe Businesses can also deploy “thin clients”, which are low-powered end-points since all the computing is delivered from the virtual desktop over an internet connection. Thin clients are an attractive alternative to physical PCs as they have a significantly smaller power footprint, a longer life cycle, and are easier to manage as a near stateless device. Depending on the scenario, this can cut the workstation cost in half, per user. Related: The Digital Workplace & Connected Workspace Technology We can already start to see the benefits of a VDI environment over traditional PC infrastructures when comparing their capabilities: An example of the financial benefits of VDI come from a Forrester study of a school district saving $3.3 Million over a span of 3 years by investing in thin clients for their labs vs traditional PC workstations. The end result was 40% IT efficiency gains and $52,000 in savings on software licensing costs by deploying VDI over traditional desktops. Cut Down On IT Costs IT labor is a large portion of the expense for standard desktops, and an area where virtual desktops deliver significant savings as the desktops are now a centralized and controlled resource. Areas of cost savings include: Helpdesks where support personnel can resolve issues remotely instead of being tied to the physical deviceDesktop maintenance for support and maintenance of end user devices, since they are either BYOD or thin clientsGeneral labor involving OS patching, desktop infrastructure maintenance, finance, and application delivery Should You Invest In Virtual Desktop Infrastructure (VDI)? Deploying VDI does come with its challenges, requiring in-house IT to manage desktop infrastructure, servers, storage and hypervisors, as well as the virtual desktop images and applications. This is also true for MSPs who offer, or want to offer, VDI services to clients from within their data centers. Related: What Is WebRTC & What Are WebRTC Advantages? A key factor impeding the adoption of VDI is the upfront data center hardware costs needed to run the infrastructure for VDI, specifically servers and storage. A calculation of virtual CPUs and RAM are required, from a server perspective, and input/output performance and gigabytes for disk space, from a storage perspective, per user. From a footprint perspective, a business would assign 25-50 GB solely to run the Windows OS. Given the performance requirements of a virtual desktop, the internal storage of these servers is not recommended, requiring SAN or NAS storage, which adds to the TCO. Related: 6 Tips For A Smooth Collaboration Migration Overall, the datacenter costs are centered around: Floor, cooling, and rack space, on a recurring cost schedule Server hardware, along with support, and power consumptionCost for NAS solution, including power and racking, along with cost per GB per year Cost per GB per desktop image, per year Related: Work From Home Tips For Keeping Work-Life Balance If you are an MSP hosting VDI services, then these costs balloon considering the size of your datacenter infrastructure in order to support your customers. Aside from hardware specifics, VDI also includes management and software overhead: Management overhead: Management servers and storage running Windows Servers and associated data. Typically a pair of them is needed to create a high availability setup in case one fails for any reason.Software overhead: Windows licensing for desktops, including licenses for virtual desktop access and other related licensing costs. The visual representation below shows more clearly how data center costs can pose a significant challenge and may not be suitable for some businesses. Hardware Software Don’t Throw Your Money Away On Bloated Data Center Hardware Costs It's a well known fact that businesses are over provisioning and underutilizing their VDI hardware infrastructure. A report by ControlUp indicates almost half of VDI servers in datacenters were deployed with too much RAM and 80% of general purpose machines over-provisioned. This appears to be the case because IT admins simply avoid right-sizing their hardware as it's a complicated process and it's simply easier to accept the architecture design of the vendor and pay the cost. Related: The Evolution Of Remote Work A VDI solution already saves money for businesses when compared to traditional PC infrastructure, whether it be an SMB, enterprise, or an MSP delivering VDI services to them from their data center, but there is still a lot of room to save even more cost, especially when it comes to RAM. To throw some numbers around, in the ControlUp study, about 26 GB of RAM was allocated for over 70,000 servers running an OS at a price tag of $69.3 million. Of that, ControlUp estimates over 75% of the servers were over-provisioned, leading to nearly $31 million overspent on RAM. Related: The Benefits Of Cloud-native Communications & Collaboration Aside from analysing total cost of ownership from a pure hardware perspective, the operating system has an impact as well. Up to date operating systems run more efficiently, which can help save on hardware costs. However, as you run out of capacity, hardware vendors are more likely to sell more hardware resources than make software efficiency updates, so it's up to the SMB, enterprise, or the MSP to make sure their systems are up to date, further adding to the total cost of ownership. How Connected Workspace Can Transform Your Business It's important for businesses to find a solution that meets their total cost of ownership needs in an agile and dynamic, scalable way. And this is where Star2Star’s Connected Workspace can help. It's a Desktop as a Service solution that meets your compliance needs, mitigates risk, and reduces your total cost of ownership. Connected Workspace’s total cost of ownership is delivered at a fraction of the cost of VDI as there are no servers for you to set up in a datacenter running virtualized software and virtual desktop management infrastructure. Tying in with the aforementioned datacenter hardware and software costs of VDI, Connected Workspace cuts those down considerably: A recent case study shows how Connected Workspace saved a business up to 75% on costs from using their previous infrastructure. Related: Top Enterprise Technology Trends For 2021 As a cloud-hosted VDI solution with enhancements, Connected Workspace is delivered on-demand and within minutes from a web portal. The enhanced provisioning process right-sizes the solution for you so that you pay for exactly what resources and tools you need, and can be scaled at any time, saving you money. We can see in the table below how Connected Workspace continued to deliver greater benefits than VDI or PC solutions: Connected Workspace does not require any expertise in VDI or IT technology. Simply configure employees, or client user workspaces, from a dedicated online portal, along with the tailored tools and virtual desktops needed, and the Connected Workspace infrastructure is ready for users to access and stream their cloud-based office space within minutes, from any device. Related: Redefining The Remote Workspace Connected Workspace is very easy to manage, and allows a single administrator to manage all their distributed offices and staff workspaces or thousands of clients. There are no sunk costs, no separate licensing, no physical hardware or software updates to keep in mind, and it creates a significant reduction of IT management workload to manage user tools and applications. Plus it’s enhanced security measures, such as built-in ransomware protection and multi factor authentication, make sure your business and customers are safe at all times. See how Connected Workspace can help your business with a free demo. Contact Us Today!

Save Money, Cut Your IT Costs & Reduce Complexity with Desktop as a Service

Blog Article

Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure ...

042: A Technologist's Take on Trends with Gary.. → 042: A Technologist's Take on Trends with Gary.. →

In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, ...

Podcast
Podcast
77 Podcast-Podcast jplist-topic-cloud jplist-topic-Technologist jplist-topic-telecommunications jplist-topic-Trends jplist-topic-uc jplist-topic-ucaas 0 320225 320225 In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, communications, and security experience, Gary humbly defines himself as a Technologist. He produces webcasts, podcasts, EDUcasts, and whitepapers for hundreds of vendors and service providers, along with being a prolific speaker at hundreds of conferences and user groups. Gary touches on a variety of topics including everything from Security's growing importance, SIP Trunking's most common issues during installations, 5G predictions, and his border collie Keyboard's special talents. Listen in and also hear David's unusual animal encounter story and how it relates to repurposing old sheets/pillows for a good cause.LISTEN

042: A Technologist's Take on Trends with Gary Audin

Podcast

In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, ...

043: Improving Your Digital Handshake with Brian.. → 043: Improving Your Digital Handshake with Brian.. →

In this episode, John and David speak with Technology Evangelist Brian Franzo. Brian is a millennial keynote speaker, specializing in ...

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043: Improving Your Digital Handshake with Brian Fanzo

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In this episode, John and David speak with Technology Evangelist Brian Franzo. Brian is a millennial keynote speaker, specializing in marketing ...

044: A Marketing Match For Telecom with Michael.. → 044: A Marketing Match For Telecom with Michael.. →

In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. ...

Podcast
Podcast
79 Podcast-Podcast jplist-topic-cloud jplist-topic-Marketing jplist-topic-telecom jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 320307 320307 In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. Michael is also a Board Member of Telecom For Change, an organization that raises resources and revenue for underfunded charities, and is the Cofounder of Cloud Optik, a growing business dedicated to providing tools to offer a world-class set of data and analytics capabilities. Amid this packed discussion, discover what led Michael to specialize in working with cloud and telecom service providers, agents, and partners to tackle marketing efforts and enable their sales operations. You'll also learn what the most impactful piece of content is for the telecom industry, common hurdles in the marketing journey, and you'll hear how to frame your thinking to develop tech-speak into real conversations that build value with your customers. Also, hear the story on David's first Parasailing experience, what a Tenkara Rod is, and more, all on today's exciting episode!LISTEN

044: A Marketing Match For Telecom with Michael Sterl

Podcast

In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. Michael is ...

045: An Insider's Look on Marketing Automation.. → 045: An Insider's Look on Marketing Automation.. →

In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that ...

Podcast
Podcast
80 Podcast-Podcast jplist-topic-cloud jplist-topic-Digital-Marketing jplist-topic-Lead-Management jplist-topic-Marketing-Automation jplist-topic-Microsite jplist-topic-Sales-Technology jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas 0 320339 320339 In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that specializes in digital marketing. In addition to being the CEO of DemandGen, he is the author of Manufacturing Demand - the #1 book on modern lead management. In this podcast, hear how David Lewis got his start in marketing automation and marketing and sales technology. You'll learn why a company should invest in marketing automation, the importance of utilizing microsites, and their use in attracting customers. David Lewis also discusses what DemandGen does for its customers, lead scoring, what his book, Manufacturing Demand, is about, and his favorite sandwich.LISTEN

045: An Insider's Look on Marketing Automation with David Lewis

Podcast

In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that specializes in ...

046: Building Your Channel Presence with Heather.. → 046: Building Your Channel Presence with Heather.. →

In this episode, David and John speak with Heather Margolis, the founder of Channel Maven Consulting based in Boulder, Colorado. This firm ...

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81 Podcast-Podcast jplist-topic-Channel jplist-topic-Channel-Presence jplist-topic-cloud jplist-topic-It-Channel jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas 0 320370 320370

046: Building Your Channel Presence with Heather Margolis

Podcast

In this episode, David and John speak with Heather Margolis, the founder of Channel Maven Consulting based in Boulder, Colorado. This firm focuses ...

047: Building Success as a Master Agent with Tim.. → 047: Building Success as a Master Agent with Tim.. →

In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself ...

Podcast
Podcast
82 Podcast-Podcast jplist-topic-cloud jplist-topic-Master-Agency jplist-topic-Master-Agent jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 320401 320401 In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to deliver an inspiring atmosphere that supports its agents' business objectives. Tim also sheds light on the recipe he uses to identify fitting agents, as well as the secret sauce he uses to keep them motivated. Discover the Master Agency world, hear about some great technology showcases coming up, and even get a quick ear-full of David's best attempt at covering Tubthumping by Chumbawamba.LISTEN

047: Building Success as a Master Agent with Tim Basa

Podcast

In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to ...

048: Tech Trends, Tricks, & Ice Cream with Micah.. → 048: Tech Trends, Tricks, & Ice Cream with Micah.. →

In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in ...

Podcast
Podcast
83 Podcast-Podcast jplist-topic-Channel-Partner jplist-topic-cloud jplist-topic-Daas jplist-topic-data jplist-topic-Desktop-As-A-Service jplist-topic-Early-Adoption jplist-topic-IT-Services jplist-topic-Phone-Systems jplist-topic-SD-WAN jplist-topic-Tech-Trends jplist-topic-Technology-Trends jplist-topic-voice 0 320432 320432 In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in cloud/IT services, phone systems, and voice/data options. Micah shares the story of how his company partnered with Star2Star nearly 10 years ago and grew to reach its position as The Elite Service Provider they are today. Micah reflects on the telecom industry changes that highlight the importance of early adoption in the technology space. Join in to get Micah's insight on how the market is reacting to DaaS technology and how to identify a fitting opportunity for DaaS or SD-WAN. You'll also be in for a sweet surprise on making homemade ice cream, plus a continuation of David and John's hot dog debate!LISTEN

048: Tech Trends, Tricks, & Ice Cream with Micah Bevitz

Podcast

In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in cloud/IT ...

049: Tech Trash Talk with James Patrignelli 049: Tech Trash Talk with James Patrignelli

In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares ...

Podcast
Podcast
84 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Migration jplist-topic-Data-Security jplist-topic-iot jplist-topic-It jplist-topic-It-Equipment jplist-topic-Tech jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 320521 320521 In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares how Liquid Technology helps other companies get the most out of their old IT equipment in a manner that satisfies environmental responsibility and even could help to foot the bill on implementing a new replacement solution that fits their needs. He also covers the topics of cloud migration, how data security is handled in the ITAD process, and how IoT is growing more need and attention around the technology liquidation sector. If you aren't getting a return on your investment for replacing your old hardware, listen in and find out what you're missing out on!LISTEN

049: Tech Trash Talk with James Patrignelli

Podcast

In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares how Liquid ...

050: Star Trek Tech That Came True with Zeus.. → 050: Star Trek Tech That Came True with Zeus.. →

In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's ...

Podcast
Podcast
85 Podcast-Podcast jplist-topic-3D-Printing jplist-topic-cloud jplist-topic-communications jplist-topic-Cryptocurrency jplist-topic-Cutting-Edge jplist-topic-Drones jplist-topic-Modern-Technology jplist-topic-Speech-Interface jplist-topic-Tech jplist-topic-telecommunications jplist-topic-Telepresence jplist-topic-uc jplist-topic-ucaas 0 320522 320522 In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's tech, and be ready to embrace your inner Trekkie (Star Trek fan) as you learn how the famous Star Trek series inspired modern technology! The trio discusses the development of advanced inventions such as drones, telepresence, 3-D printing, and others that were first seen in Star Trek back in 1979. Get ready to wrap your head around the idea that "Things are only impossible until they're not" and contemplate with the group how something like teleportation might not be "highly illogical"! Join Zeus, David, and John to learn about speech interface, crypto-currency, and more!LISTEN

050: Star Trek Tech That Came True with Zeus Kerravala

Podcast

In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's tech, and be ...

051: Identity Protection & Data Security with.. → 051: Identity Protection & Data Security with.. →

In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all ...

Podcast
Podcast
86 Podcast-Podcast jplist-topic-cloud jplist-topic-Data-Security jplist-topic-Identity-Protection jplist-topic-security jplist-topic-telecommunications jplist-topic-Two-factor-Authentication jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 320523 320523 In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all about two-factor authentication and how it is essential for today's business as fraudulent activity continues to grow. Find out what data is collected and analyzed to improve security measures, what businesses are utilizing two-factor identification, and contemplate whether you've already happened upon Telesign's security measures! You'll also embark on a journey learning Telesign's growth history, valuable mergers, and methods of driving business. Take a guess of what type of pup Vincent owns as you listen to the end for some fun with ducks, dogs, and sandwiches!LISTEN

051: Identity Protection & Data Security with Vincent Oh

Podcast

In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all about ...

052: Building a Better Business Partnership with.. → 052: Building a Better Business Partnership with.. →

In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant ...

Podcast
Podcast
87 Podcast-Podcast jplist-topic-business jplist-topic-Business-Partnership jplist-topic-Partnership jplist-topic-telecom jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas 0 331523 331523 In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with SouthTech. Learn about SouthTech's business structure, successes, values, and how they differentiate their practices to create a meaningful relationship with their customers. Get a glimpse of the connection between the supplier, the managed service provider, and the customer, plus discover the importance of treating these connections as partnerships and not one-off transactions. Join this conversation that highlights successful partnership factors, the topic of security growth and its drivers, how to limit robo calls, and nostalgic memories of Star2Star's early days.LISTEN

052: Building a Better Business Partnership with Jackson Haskins

Podcast

In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with ...

053: Differentiating the IT Landscape with Matt.. → 053: Differentiating the IT Landscape with Matt.. →

In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all ...

Podcast
Podcast
88 Podcast-Podcast jplist-topic-Differentiate jplist-topic-It jplist-topic-telecom jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas 0 331524 331524 In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all sizes that solves IT problems. Matt shares his strategy for giving his customers an extra dose of value through incorporating something he calls "operations as a service", and tells us why this method truly gives him a foot up. More of Matt's outline for success includes the importance of hiring the right people and instilling the right process, gaining high visibility online with captivating content, and offering services that no other provider could easily replace. The conversation also covers the biggest IT challenges faced by business owners, Matt's tips on how to overcome them, and a pop-quiz on planets.LISTEN

053: Differentiating the IT Landscape with Matt Rosenthal

Podcast

In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all sizes ...

Get The Most Out Of Your Business Phone System Get The Most Out Of Your Business Phone System

We’re in the middle of a digital transformation revolution. Businesses everywhere are looking for opportunities to digitize their ...

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89 Blog-Article-Blog-Article jplist-topic-Business-Phone-Syste jplist-topic-Business-Phones jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 344884 344884

Get The Most Out Of Your Business Phone System

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We’re in the middle of a digital transformation revolution. Businesses everywhere are looking for opportunities to digitize their technologies, in ...

Enhance Customer Experience (CX) With UCaaS Enhance Customer Experience (CX) With UCaaS

The customer experience (CX) has emerged as one of the most important business drivers, and something that your company should absolutely ...

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90 Blog-Article-Blog-Article jplist-topic-Customer-Experience jplist-topic-CX jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 344916 344916

Enhance Customer Experience (CX) With UCaaS

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The customer experience (CX) has emerged as one of the most important business drivers, and something that your company should absolutely be ...

Cloud Trends To Expect In 2020 Cloud Trends To Expect In 2020

Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With ...

Blog Article
Blog Article
91 Blog-Article-Blog-Article jplist-topic-2020 jplist-topic-2020-Trends jplist-topic-cloud jplist-topic-Cloud-Trends jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 344946 344946 Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With UCaaS It’s hard to believe, but just a few years ago analysts were pointing to the cloud as the next up-and-coming technology. Now, as we turn the corner into 2020, the cloud has emerged as a staple technology being used by businesses of all sizes and across all industries. With this evolution, more new trends emerge, inspired by the continuous transition from traditional to cloud communications in businesses across the globe. As we prepare for a new decade, we look forward to more developments in the cloud communications market. 2020 Cloud Trends So, what trends can we expect to see in cloud computing in 2020? Here are a few ideas for what’s coming down the road: Merging Artificial Intelligence (AI) & SaaS AI and machine learning (ML) are still far too expensive and difficult for the average business to incorporate into their workflows. However, most businesses are now using both on a regular basis. That’s because more and more SaaS providers are embedding AI and ML directly into their platforms, providing an affordable and convenient way to leverage these services. In fact, chances are likely that you’ve already used both technologies on several occasions today without even realizing it. Related: How AI and IoT Are Impacting Business Communications One way that AI is being commonly used is with automated attendants. For example, companies are using AI to study customer conversations and respond using natural language. Similar work is being done to improve chatbots. Moving forward, AI and ML will transition from differentiators to basic requirements in SaaS platforms. Rising Security Threats 2020 aims to be a dangerous year for cybercrime, as cybercriminals will continue to look to exploit insecure cloud instances. Related: How To Ensure UC Security According to one study, 85 percent of companies are not using best practices for cloud security. This is problematic when considering how cybercriminals are exploring ways of using AI to launch sophisticated and powerful threats. As such, businesses are strongly encouraged to do a gut check and fortify their cloud services for the new year. The Rise Of Software-defined Interconnection (SDI) As the demand for cloud computing intensifies, global businesses are being challenged to connect to cloud services in a way that’s direct, secure, fast, and cost-effective—something that’s typically far easier said than done. Related: The First Five Steps You Should Take When Deploying SD-WAN For help, many companies are turning to communications providers offering cutting-edge SDI services. SDI eliminates the need for physical connectivity between customer networks and colocation centers, making it possible to connect instantly to global connection points. SDI is still in its nascent stage, but all signs indicate that this technology could take off in 2020. A Shift To Omni-cloud In 2019, we saw a rise in multi-cloud usage. Looking forward to 2020, companies will take this to the next level. We are already starting to see the beginning of the omni-cloud trend. Related: Get The Most Out Of Your Business Phone System Now, enterprises are starting to form partnerships with all hyperscalers and smaller providers, in an effort to diversify their portfolios, reduce costs, and improve flexibility. Look for the omni-cloud trend to increase in 2020. Greater UCaaS Adoption A surprising number of businesses are still not using unified communications as a service (UCaaS), and are instead choosing to operate using disparate communications tools. Related: Why It Pays To Upgrade Your Business Communications System As cloud adoption increases, we expect that in turn many more organizations will turn to UCaaS for fast, flexible, secure, and cost-effective communications in 2020.

Cloud Trends To Expect In 2020

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Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With UCaaS It’s ...

DaaS, UCaaS & Why You Need Both DaaS, UCaaS & Why You Need Both

You’ve likely heard about DaaS or Desktop as a Service solutions by now and wondered whether this was a new technology to adopt or ...

Blog Article
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92 Blog-Article-Blog-Article jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Virtual-Desktop jplist-topic-Virtual-Workspace 0 344976 344976

DaaS, UCaaS & Why You Need Both

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You’ve likely heard about DaaS or Desktop as a Service solutions by now and wondered whether this was a new technology to adopt or another passing ...

Cybersecurity Trends To Monitor In 2020 Cybersecurity Trends To Monitor In 2020

Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. ...

Blog Article
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93 Blog-Article-Blog-Article jplist-topic-2020-Trends jplist-topic-Cloud-Security jplist-topic-cybersecurity jplist-topic-Cybersecurity-Trends jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 345006 345006 Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. Voice, video, mobility, and workforce productivity apps are all making their way into the enterprise arena, and changing the way companies operate. But this brings new challenges for cybersecurity. Related: How To Ensure UC Security While it’s great to see digital transformation picking up steam, it’s becoming problematic from a cybersecurity perspective. The enterprise threat surface is constantly expanding, and these threats are increasing in both sophistication and power. According to Accenture, 68 percent of business leaders feel their cybersecurity risks are increasing. Related: DaaS, UCaaS & Why You Need Both Unfortunately, the contact center remains one of the most vulnerable parts of the enterprise, as it’s responsible for an enormous volume of inbound and outbound communication. As such, contact center managers need to stay up to speed with the latest cybersecurity threats and trends in order to prevent attacks from penetrating and cascading throughout the organization. Here’s a look at some of the key cybersecurity trends that contact center managers should be paying attention to throughout 2020: BYOD: A Growing Cybersecurity Threat The bring your own device (BYOD) trend has become commonplace in the enterprise arena, with most companies now allowing users to communicate using their mobile devices for work purposes. Related: Cloud Trends To Expect In 2020 BYOD is very convenient, and if executed properly it can help create an employee-centric environment. In terms of cybersecurity, though, it can be a big risk. According to Kaspersky, about half of all organizations experienced a malware infection on an employee-owned device in 2019. The same was true for company-owned devices. Related: Get The Most Out Of Your Business Phone System All businesses using BYOD should consider embracing unified communications a service (UCaaS) in order to centralize and secure communications across all endpoints. This way, businesses can prevent data from living in third party apps and databases, which are often beyond the scope of the internal IT team. Ransomware: Still In The Wild While ransomware is no longer a new trend, it’s still a very popular and highly effective tool for cybercriminals—and experts predict that we’ll continue to see ransomware attacks increase in 2020. Related: Enhance Customer Experience (CX) With UCaaS Ransomware is an especially dangerous threat to a contact center, where agents often need to quickly exchange documents with customers over email—increasing the risk of accidentally opening a file with ransomware and infecting the organization. The Worsening Cybersecurity Shortage Organizations across all vertical markets are dealing with a worsening cybersecurity shortage, making it harder to stay on top of evolving threats. In the U.S., the cybersecurity workforce gap is roughly 500,000. To close this gap, the workforce needs to grow by 62 percent. Globally, it should be noted, the shortage is hovering around 4 million—an enormous volume, when considering the current state of the cybersecurity landscape. Related: 3 More Ways To Maintain Secure Communications This trend is good news for managed service providers, however, that sell cybersecurity services and products. Companies that cannot protect their own networks using in-house resources are strongly advised to outsource to MSPs—a trend that will certainly continue throughout 2020 and beyond.

Cybersecurity Trends To Monitor In 2020

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Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. Voice, ...

Why Your Business Needs Digital Fax Why Your Business Needs Digital Fax

Let’s be honest—the fax machine is a mystery of the office communications ecosystem. It’s the one device you walk by ...

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94 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-communications jplist-topic-Digital-Fax jplist-topic-enterprise jplist-topic-Enterprise-Communications jplist-topic-Fax jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 348846 348846

Why Your Business Needs Digital Fax

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Let’s be honest—the fax machine is a mystery of the office communications ecosystem. It’s the one device you walk by thinking ...

UCaaS Collaboration Suites & How Businesses Can.. → UCaaS Collaboration Suites & How Businesses Can.. →

It’s impossible to overstate the need for strong communications and collaboration in today’s workplace. More and more ...

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95 Blog-Article-Blog-Article jplist-topic-collaboration jplist-topic-enterprise jplist-topic-Enterprise-Collaboration jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 348877 348877

UCaaS Collaboration Suites & How Businesses Can Benefit

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It’s impossible to overstate the need for strong communications and collaboration in today’s workplace. More and more businesses are ...

054: The Effects of the RingCentral/Avaya Merger.. → 054: The Effects of the RingCentral/Avaya Merger.. →

In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the ...

Podcast
Podcast
96 Podcast-Podcast jplist-topic-AVAYA jplist-topic-cloud jplist-topic-Merger jplist-topic-Ringcentral jplist-topic-ucaas 0 371132 371132 In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of the RingCentral-Avaya merger. Settle in for some insight on Jeffrey's background as a pioneer in the hosted VoIP space, what OTG is all about, top customer concerns with cloud migration, and then get the scoop on the reactions of partners and customers since the RingCentral/Avaya merger. Find out what questions have been raised, who the real winners are since the merger, and what is needed to take advantage of the disarray. End with some inspiration for travel, what pie causes vegans to cheat their diet, and Jeffrey's road trip playlist.LISTEN NOW

054: The Effects of the RingCentral/Avaya Merger with Jeffrey Pearl

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In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of ...

Does Your Customer Experience (CX) Strategy Have.. → Does Your Customer Experience (CX) Strategy Have.. →

Chances are you place very high importance on your customer experience (CX). After all, this has emerged as a top business driver in recent ...

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97 Blog-Article-Blog-Article jplist-topic-Business-Strategy jplist-topic-Customer-Experience jplist-topic-Customer-Experience-Strategy jplist-topic-CX jplist-topic-enterprise jplist-topic-Enterprise-Communications jplist-topic-Enterprise-Solutions jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 348907 348907

Does Your Customer Experience (CX) Strategy Have A Blind Spot?

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Chances are you place very high importance on your customer experience (CX). After all, this has emerged as a top business driver in recent ...

Business Texting Is The Next Trend Business Texting Is The Next Trend

The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And ...

Blog Article
Blog Article
98 Blog-Article-Blog-Article jplist-topic-Business-Messaging jplist-topic-Business-Text-Messaging jplist-topic-Business-Texting jplist-topic-Business-Texting-Solution jplist-topic-Enterprise-Communications jplist-topic-Texting 0 348938 348938 The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And as a result, business texting is now one of the most important communications tools that companies are using. Related: Does Your Customer Experience (CX) Strategy Have A Blind Spot? Considering the fact that the average American now checks their phone 47 times a day, it’s easy to see why the modern business is looking for ways to engage consumers on this platform. Consumers are readily engaging with it too: 48.7 million people choose to receive business messages via texting. Related: UCaaS Collaboration Suites & How Businesses Can Benefit Texting is fast. It’s convenient. And it’s almost impossible to miss, making it an incredibly effective tool for inbound and outbound communication. Yet while the demand for business text messaging is undeniable, far too many organizations are struggling to use it effectively. Many companies simply don’t know how to integrate messaging into their communications strategy. Why Businesses Struggle With Texting By and large, the main reason why businesses struggle to enable messaging boils down to a lack of visibility and transparency—and in turn, a lack of trust. In other words, administrators, managers, and IT professionals need to be able to see who employees are engaging with via text, and in some cases they also need to see what they are saying. Employees can’t simply go rogue and start carrying on business conversations privately using their own mobile messaging applications. This can lead to all sorts of problems including security issues, data silos, and even internal customer poaching. Related: DaaS, UCaaS & Why You Need Both So, how can businesses enable secure and transparent text messaging? The best way to move forward with texting is to run all messaging through a unified communications as a service (UCaaS) platform that offers business texting as a feature or product. What To Look For In Business Texting Solutions Whether you’re seeking an all-inclusive business text messaging solution or a stand-alone product to add to your current platform, there are a few key features to look for. Centralization First off, centralization allows employees to engage in mobile messaging while also calling, emailing, and even faxing customers. To ensure your business texting conversations are staying within the company and your CRM data, it’s imperative that the solution you choose integrates with the rest of your communications and doesn’t disrupt your day-to-day. For all of this to be possible, make sure your business text messaging solution offers a user-friendly and platform-agnostic portal. Related: Why Your Business Needs Digital Fax Contact Management Managing your texting contacts should not be separate from your existing customer lists. Look for a solution that allows you to sync with your communications platform and CRM as well as imports from other services you may be using such as Outlook, Google, and even CSV files. Business Texting Features For a solution to be ideal, it should support both short message service (SMS) and multimedia message service (MMS) formats. This is where user experience for the customer also comes into play; more sophisticated services also support hyperlinks and attachments, allowing customers to click links to websites or see attached images or documents for more information directly within their texting application for a seamless experience. Related: More Cloud Trends To Expect In 2020 Cloud Storage To ensure secure and reliable record keeping, look for a business texting solution that stores all messages in the cloud. By accessing your text records from a secure cloud location, you will never have to worry about messages disappearing or getting erased forever. It’s also very useful for customer reporting. Companies that engage in customer journey mapping will greatly benefit from cloud storage. Search Functionality Of course, keeping records is one thing. Accessing them can be another story. Solutions that come with a built-in search tool make it easier to locate records whenever they are needed—and from any location. This is a bonus feature that will make your business texting easier and more efficient!

Business Texting Is The Next Trend

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The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And as a ...

Is Your Remote Workforce Ready For Anything? Is Your Remote Workforce Ready For Anything?

Does your business provide the tools for a remote workforce? If you are up-to-date with the digital age, chances are you do. Remote working ...

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99 Blog-Article-Blog-Article jplist-topic-communications jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-remote-workforce jplist-topic-Remote-Working jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365028 365028

Is Your Remote Workforce Ready For Anything?

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Does your business provide the tools for a remote workforce? If you are up-to-date with the digital age, chances are you do. Remote working or ...

How To Prepare Your Company For Telecommuting How To Prepare Your Company For Telecommuting

With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to ...

Blog Article
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100 Blog-Article-Blog-Article jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-Remote-Working jplist-topic-Telecommute jplist-topic-Telecommuting jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365059 365059 With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to work from home. Updating your enterprise communications to allow for telecommuting is also a smart business decision in general as flexible work environments become increasingly popular. Related: Is Your Remote Workforce Ready For Anything? To make sure your business stays operational in any number of emergency situations, we have put together this guide to help you get your company ready for telecommuting. Telecommuting In 5 Easy Steps Daunting as it may seem, preparing your business and employees for telecommuting is easy with the right technology and provider. There are five simple steps we recommend to ensure your transition to telecommuting is seamless and allows you to maintain the high quality performance and productivity you expect. Step 1: Select Your DaaS Product A solid Desktop as a Service (DaaS) solution is vital for today’s telecommuting workers. DaaS solutions allow employees to access their familiar office desktops, applications, and documents via a secure cloud portal for a flawless transition to their remote workspaces and uninterrupted user experiences. Related: DaaS, UCaaS & Why You Need Both These benefits are maximized when your DaaS platform seamlessly integrates with end-to-end unified communications solutions. DaaS on its own is a powerful tool, but imagine being able to have all of your remote employees also using the phone system, chat, directories, and other tools they would use in the office at the same time. Not only will you simplify operations and workflows, but you will also eliminate shadow IT and security breaches by housing all of your critical communications in one centralized platform. Step 2: Consider Additional Company-wide Communications Needs To support your DaaS solution, you may also need to add other products to the mix. Depending on your company’s needs, these may include: Business SMSCRM IntegrationsUrgent Response & Mass Notifications Business SMS Business SMS should allow your employees to send both MMS and SMS text messages, including links and attachments, to contacts using their business phone number via a softphone within your phone system. Related: Business Texting Is The Next Trend CRM Integrations CRM integrations allow you to synchronize your customer relationship management records with your remote communications infrastructure and maintain high-quality interactions with customers regardless of where an employee is engaging them from. CRM integrations will also allow you to keep track of how employees are handling customer accounts while remote. Related: Does Your Customer Experience (CX) Strategy Have A Blind Spot? Urgent Response & Mass Notifications These capabilities offer employers tools that can notify the entire company at the same time. Urgent Response sends triggered messages regarding an emergency situation, last-minute changes, or other urgent matters as they arise. Mass Notifications allow you to send text messages to all employees, created for any reason. Step 3: Decide If Other Integrations Are Needed Key to managing any company-wide change is ensuring the solutions you use are tailored to your exact needs. Since most turnkey products will never allow for this, look for a provider who can offer you custom development and integrations to modify your infrastructure. Related: UCaaS Collaboration Suites & How Businesses Can Benefit Where telecommuting is concerned, you may be interested in integrating mission-critical applications you use in the office every day so that employees can also use them when not onsite. Common needs for telecommuting businesses include productivity, cloud storage, and custom developed workflows; ensure your provider can accommodate each of these. Step 4: Organize Procedures & Workflows When offering telecommuting options for the first time, or expanding upon your current capabilities, it is critical that you set expectations, procedures, and workflows early. This will help you and your employees maximize adoption and get used to new processes with as little dysfunction as possible. Related: Get The Most Out Of Your Business Phone System In order to design the best policies for your company, a good way to begin is by consulting your management team and employees directly for their input. If a controlled rollout is critical for you, then just consulting your management team, or a small committee of trusted advisors, will also work. Related: Why It Pays To Upgrade Your Business Communications System While creating your policies, it’s important to keep in mind the technologies you are building them around. Take the time to learn your new DaaS solution inside and out, as well as any additional products you decided to offer. If you need assistance, you should also be able to consult your technology provider for personalized training and concierge-style attention. Step 5: Get To Work! With everything set up and ready to go, transitioning your employees to their new telecommuting environments should be a breeze! For maximum productivity and overall best experience, check in with employees frequently and work with your technology provider as needed to address any issues, should they arise.

How To Prepare Your Company For Telecommuting

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With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to work from ...

How To Leverage DaaS While Working From Home How To Leverage DaaS While Working From Home

As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ...

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101 Blog-Article-Blog-Article jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-Remote-Working jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Work-From-Home jplist-topic-Working-From-Home 0 365091 365091

How To Leverage DaaS While Working From Home

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As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ongoing ...

055: A Culinary Experience with Chef Christopher.. → 055: A Culinary Experience with Chef Christopher.. →

In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of ...

Podcast
Podcast
102 Podcast-Podcast jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371162 371162 In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of world-class cuisine tastings). While your taste buds tingle, feast on some industry knowledge behind what goes into operating a restaurant, designing a top-notch menu, and upholding customer service that is as fine as the food! You’ll also get to hear about each of the chefs at Sage restaurant’s background in cooking, and how they came to cook under head chef Christopher Covelli.LISTEN NOW

055: A Culinary Experience with Chef Christopher Covelli

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In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of world-class ...

057: Forecasting for a Better Business Strategy.. → 057: Forecasting for a Better Business Strategy.. →

In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for ...

Podcast
Podcast
103 Podcast-Podcast jplist-topic-Business-Strategy jplist-topic-Strategy jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371224 371224 In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for more than 50 keynote presentations, Jay's insights and words of advice are not to be missed! Get Jay's expert analysis on the pulse of the industry, learn how smart businesses are structuring their companies to grow upward with the market, and get answers on the most popular questions being asked by technology professionals. Prepare for an inspiring side-topic covering world travel as you learn how Jay visited 15 countries in a 21-day trip, along with his wife and 2 daughters!LISTEN NOW

057: Forecasting for a Better Business Strategy with Jay McBain

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In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for more than 50 ...

Enterprise Collaboration For A Remote Workforce Enterprise Collaboration For A Remote Workforce

Teamwork is a top challenge for businesses right now, at a time when enterprise collaboration depends on efficient remote infrastructure ...

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104 Blog-Article-Blog-Article jplist-topic-collaboration jplist-topic-enterprise jplist-topic-Enterprise-Collaboration jplist-topic-Remote-Work jplist-topic-remote-workforce jplist-topic-Remote-Working jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365121 365121

Enterprise Collaboration For A Remote Workforce

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Teamwork is a top challenge for businesses right now, at a time when enterprise collaboration depends on efficient remote infrastructure and ...

3 Tips for Seamless Cloud Adoption During & After.. → 3 Tips for Seamless Cloud Adoption During & After.. →

Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the ...

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105 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Cloud-Adoption jplist-topic-covid-19 jplist-topic-Tips jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365150 365150

3 Tips for Seamless Cloud Adoption During & After COVID-19

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Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the end of ...

Telework, Digital Transformation & The Changing.. → Telework, Digital Transformation & The Changing.. →

The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of ...

Blog Article
Blog Article
106 Blog-Article-Blog-Article jplist-topic-Digital-Transformation jplist-topic-Global-Workforce jplist-topic-Telework jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365179 365179 The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of which were previously on the fence about telework—are now embracing the concept to prevent illness from spreading among workers. Related: 3 Tips For Seamless Cloud Adoption During & After COVID-19 Telework, it should be noted, recently received a big endorsement from Nancy Messonnier, who is director of the CDC’s National Center for Immunization and Respiratory Diseases. "…businesses can replace in-person meetings with video or telephone conferences and increase teleworking options," Messonnier said during a conference call. Related: Enterprise Collaboration For A Remote Workforce This type of endorsement can go a long way in convincing executives that it’s okay to trust telework and allow employees to exchange sensitive information beyond the borders of an office. Telework, after all, can make a lot of sense in certain environments—especially when a threat like something like the novel coronavirus arises. With the right communications system in place, and an organized, distributed workforce, an organization can be just as effective. In fact, workers can be even more productive at home than an office environment in many cases. Embracing Telework Through Digital Transformation At the same time, embracing telework can also send the message that a company is attuned with the needs and preferences of their workers. Remote working is now a top demand for many people today, both young and old. Related: How To Prepare Your Company For Telecommuting On a broader scale, the remote working trend aligns with an ongoing digital transformation shift that we are seeing across all industries today. Across the board, legacy communications systems are being steadily replaced with digital, cloud-based alternatives that are highly flexible, cost-effective, and easy to deploy. By deploying a technology like unified communication as a service (UCaaS), companies can enable their employees to work from any location without having to rely on third party communications apps or the PSTN. Related: Is Your Remote Workforce Ready For Anything? While it’s still unclear how the telework trend will play out in the long run, whether the coronavirus will have a lasting impact on remote work, or if companies will revert to more traditional work policies in the months ahead once the virus subsides, we can be sure of one thing--telework is vital for today’s work-from-home circumstances. To stay in business, companies must embrace remote working quickly and get up to speed. Related: How To Leverage DaaS While Working From Home To get up and running quickly, businesses can turn to flexible cloud technologies such as desktop and mobile softphone extensions, intelligent call forwarding to customized endpoints (such as softphones, home office phones, and cell phones), virtual desktops, and others. And with digital transformation in mind, adopting these technologies now can also prepare companies for the future of telework and beyond.

Telework, Digital Transformation & The Changing Global Workforce

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The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of which ...

059: Better Solutions For IT & The World With.. → 059: Better Solutions For IT & The World With.. →

In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and ...

Podcast
Podcast
107 Podcast-Podcast jplist-topic-It jplist-topic-Technology jplist-topic-telecommunications jplist-topic-uc jplist-topic-unified-communications 0 371286 371286 In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and Director. Learn how the practice of giving back inspired this company to become the successful and purpose-driven full-service IT organization that it is today. The conversation covers what "The Power Of One" means to BetterWorld, how they manage a world-wide customer base and tap into new verticals, and what today's most common customer needs are for IT services. End the show with a few questions that will have you craving a vacation!LISTEN NOW

059: Better Solutions For IT & The World With Matt Bauer & John Jordan

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In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and Director. ...

The Future Of Enterprise Technology & Where.. → The Future Of Enterprise Technology & Where.. →

The enterprise technology landscape is changing as more and more companies are going through digital transformation. Related: Telework, ...

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108 Blog-Article-Blog-Article jplist-topic-Enterprise-Technology jplist-topic-Future-Technology jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365208 365208

The Future Of Enterprise Technology & Where We’re Headed

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Are Integrated Communications On Your Radar? Are Integrated Communications On Your Radar?

The global workforce has been forever altered from the ongoing COVID-19 pandemic. Across the world, teams have dispersed, abandoning their ...

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109 Blog-Article-Blog-Article jplist-topic-Integrated-Communications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 365237 365237

Are Integrated Communications On Your Radar?

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The global workforce has been forever altered from the ongoing COVID-19 pandemic. Across the world, teams have dispersed, abandoning their physical ...

How To Prepare Your Business For A Communications.. → How To Prepare Your Business For A Communications.. →

You may be considering making a communications upgrade to your current system. Like many other organizations, you’re looking into ways ...

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110 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-communications jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications jplist-topic-Upgrade 0 371102 371102

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You may be considering making a communications upgrade to your current system. Like many other organizations, you’re looking into ways that digital ...

061: Boosting Your Business Brand With Dave Sobel 061: Boosting Your Business Brand With Dave Sobel

In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his ...

Podcast
Podcast
111 Podcast-Podcast jplist-topic-Brand jplist-topic-Brand-Recognition jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371346 371346 In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his career with a computer science degree, Dave shares his journey from working in businesses throughout their lifecycle to launching his very own successful company to be sold. Join the conversation as the team delves into topics of Big Tech's reputation with consumers, why Amish companies are crushing business success metrics, and how COVID19 is affecting the technology industry and its customers. You'll also discover a valuable tool to help build desired values and ethics into your business core, what prized possessions Dave collects, and the favorite video games of the group!LISTEN NOW

061: Boosting Your Business Brand With Dave Sobel

Podcast

In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his career with a ...

062: Engaging & Empowering The Channel With.. → 062: Engaging & Empowering The Channel With.. →

In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares ...

Podcast
Podcast
112 Podcast-Podcast jplist-topic-Channel jplist-topic-Channel-Sales jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371375 371375 In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares how she works with vendors, distributors, and at times, directly with partners to enable their business for success in the channel. Learn about topics such as building trust with partners and customers, delivering engaging content, providing resources that partners actually want, and how to build-up a better co-selling environment. You will also discover key findings in Theresa's research project with CompTIA, the forecast for growth of the channel, and hear Theresa's one recommended sandwich to order to-go during lockdown!LISTEN NOW

062: Engaging & Empowering The Channel With Theresa Caragol

Podcast

In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares how she ...

063: Leading Change with Melissa Asevedo 063: Leading Change with Melissa Asevedo

In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team ...

Podcast
Podcast
113 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Technology jplist-topic-telecom jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371405 371405 In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team is also joined by Joel Greer who supports Melissa's region in Baton Rouge, Louisiana. Melissa shares her roots in the industry and tells the story of the many changes in telecom over the years and how she's adapted her business. Learn her success strategy, what challenges she predicts for the industry, how she's dealing with the Covid-19 pandemic, and what the LSU Tiger's scores have to do with sales.LISTEN NOW

063: Leading Change with Melissa Asevedo

Podcast

In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team is also ...

064: Nurturing Possibilities with Gregg Paulk 064: Nurturing Possibilities with Gregg Paulk

In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on ...

Podcast
Podcast
114 Podcast-Podcast jplist-topic-telecommunications jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 371435 371435 In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on becoming involved with Anderson Center For Autism, and why Star2Star stood out and proved to be the optimal solution for the business. Learn how Gregg's passionate organization educates and nurtures autistic children and adults to help them reach their fullest development and integrate back into communities. Discover the technology that has helped Anderson Center For Autism continue operations during the coronavirus, Gregg's favorite restaurant for a takeout meal, and what new technologies are catching Gregg's interest for further empowering Anderson Center's facilities and staff.LISTEN NOW

064: Nurturing Possibilities with Gregg Paulk

Podcast

In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on becoming ...

065: Customer Centric Selling Strategy with Frank.. → 065: Customer Centric Selling Strategy with Frank.. →

In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes ...

Podcast
Podcast
115 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Communications jplist-topic-Cloud-native jplist-topic-collaboration jplist-topic-communications jplist-topic-Customer jplist-topic-Customer-Centric jplist-topic-Customer-centric jplist-topic-Sales jplist-topic-Strategy jplist-topic-uc jplist-topic-ucaas 0 383606 383606 In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes you along on his journey of how he started out in his career in the technology sector, and was pulled into sales where he found great success and a passion that eventually bloomed into the company he helped establish today. Join the talk to dissect the classic sales approach and view what's stuck and what's been perfected. You'll hear a few stories of how big name companies learned to differentiate their sales strategies, have a few laughs on the old days of sales, and learn the knack to the customer centric selling approach. LISTEN NOW

065: Customer Centric Selling Strategy with Frank Visgatis

Podcast

In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes you along ...

The New Normal: How UCaaS Can Help Teams.. → The New Normal: How UCaaS Can Help Teams.. →

Businesses everywhere are struggling with the same question: Is it safe to resume office operations? At this point, all 50 states have ...

Blog Article
Blog Article
116 Blog-Article-Blog-Article jplist-topic-uc jplist-topic-ucaas jplist-topic-unified-communications 0 373397 373397